desenio.co.uk

Reviews:

Terrible customer service. One of the worst return processes I've ever experienced.

We never received our order and Desenio hasn't replied to any of my emails sent. Also their customer telephone line isn't operational. We are waiting for a new order to be made or to receive a full refund????

Package arrived open and without all contents - she waiting for order to be fulfilled

I only received two out of 5 items and it's been more than a week and they haven't come back to me with tracking info of my order. If I had known that the other pieces would not be delivered on the same date or detached from the others I wouldn't have ordered them. Now the ordering system shows my stuff as delivered, wrote back to them couple of times, and all what they asked for was for patience.

I ordered 5 prints and 5 frames. The arrival was delayed due to the original driver being unable to locate my complex; however, that is not Desenio's fault. Once the prints/frames did arrive, I noticed that two of the frames were damaged. I immediately contacted customer service that Monday (01/23) but did not hear back till Thursday(01/25). When I responded to the email with pictures displaying the damages I received a generic response rather than from the representative (Lennin) I assumed I was responding to. Now it is Monday 01/29 and I have still not received a resolution for my damaged frames. I will say the prints are absolutely gorgeous but I am very disappointed I haven't been able to hang them especially after spending over 300 pounds.

pictures arrived damaged, daughter sent 2 photos which says that is all you can put on. delivery box shows damage and they want more photos .i am 73 and have to rely on my daughter to do this,so i am just going to pay the postage to send it all back.Very disappointed.

Deliver the items I ordered weeks ago. Current status which hasn’t changed in over a week says waiting for delivery partner. Beginning to think my order will never arrive. .

Item not arrived

I’ve been sent the wrong item and customer services aren’t replying. Please can you help with my enquiry.

Customer service is poor. My order never arrived & despite chasing iv eventually been offered a refund but am yet to receive it! Over £50. Iv been told my order got damaged in transit & that explained Evri tracker saying my order had been returned to sender!! The phones are not answered & live chat is off line!! Emails seem to be in a backlog!! I would like my money back please.

My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.

I emailed about returning my item a week ago and have heard nothing back.

Placed an order end of December 23, took two weeks to be sent out, then damaged in transit so no items received. Slow customer service, order resent and still waiting for the items to be delivered. On another order items were missing which I am still awaiting for. Very poor given I’ve spent over £300 with them. Try calling you get cut off after holding for ages, no urgency to resolve customer complaints.

Order placed in 4th Jan and still not received

Ridiculous that I am being charged nearly £10 for an exchange!

Very poor service and communication, still waiting on my delivery made back in late December, no communication to inform customers of delays.

I ordered a print before Christmas and haven’t received it or any update on my order

Frames not sitting right

I still have not received my order