desenio.co.uk

Reviews:

The pictures were not great quality at all was very disappointing.

I’ve ordered 2 prints, I have been waiting for a long time and after chasing it appears they have sent my print back and not updated or refunded me. I’ve been chasing all week so I’m down money and no prints.

I ordered a costumized print and it was very bad quality!!

Still waiting for a response re refund

Pictures were terrible quality. Looked liked they had been printed out on an old home printer. Very disappointed.

Really bad customer service. Almost didn’t get the item. Will not be buying from again.

I ordered my prints two weeks ago and still nothing has arrived. No really update either. Considering to cancel my order.

Still not received invoices

Delayed delivery, item damaged and still no response from Desenio as to how they plan to remedy

I received 1 broken 1 frame & 1 inadequate mount. Emailed for advice and no response received. Shocking after sales treatment.

Still waiting for delivery of order placed on8/3/24

The frame that we ordered arrived damaged and unusable and I submitted a customer form as requested on the website which stated it would be responded to within 48 hours. I submitted the form on Wednesday 13th March and had heard nothing by Monday 19th March so I followed it up and finally got a response confirming the we would get a refund but that it would take up to 14 days before it would hit our bank account. This is the third time that we have ordered frames from Desenio which have arrived damaged. I find the delay on responding unacceptable and I do not think that it should take up to 14 days to get our money back. I would not buy from your company again and I am still not sure that I will receive the promised refund.

I haven't received my order yet which I placed 2 weeks ago. It would really help if you increased the capacity of your customer service team as they have been unable to look into my query yet as they are too busy. I placed a query over 48 hours ago.

My order didn’t arrive; I had to call to chase it and was told it had been mistakenly cancelled; no recompense was offered so I suggested express shipping if I re did the order; when I worked it out though the offer had expired meaning my prints would have cost more. I did run this by the sales assistant however she was unwilling to look at the numbers and suggested I do it myself and call back; long story short I didn’t call back as have lost faith in the companies ability to handle complaints

The returns process has been arduous and still not sorted. A £20 postage charge for 2 cushion covers seems extortionate. The cushion covers are a good design overall but the colour wasn’t what I wanted hence the reason for return.

My delivery hasn’t arrived within the allotted time you can’t get through to customer services and I have not received a response about my enquiry via the online response form just another automatic reply! Simply not good enough I will not purchase from them again or recommend them to anyone.