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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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10 Mar 2024
 Verified review
The returns process has been arduous and still not sorted. A £20 postage charge for 2 cushion covers seems extortionate. The cushion covers are a good design overall but the colour wasn’t what I wanted hence the reason for return.
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Answer by desenio.co.uk
13 Mar 2024
Hi Gillian, Thank you for your feedback. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
1 Mar 2024
 Verified review
My delivery hasn’t arrived within the allotted time you can’t get through to customer services and I have not received a response about my enquiry via the online response form just another automatic reply! Simply not good enough I will not purchase from them again or recommend them to anyone.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
29 Feb 2024
 Verified review
The picture arrived damaged. I e mailed as soon as i got the picture and have had no contact since
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
28 Feb 2024
 Verified review
Frame arrived damaged and after two weeks still haven’t heard back regarding my initial complaint. Really poor.
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Answer by desenio.co.uk
28 Feb 2024
Hi Roseanna, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
27 Feb 2024
 Verified review
Waited a long time for customer services to get in touch
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Answer by desenio.co.uk
28 Feb 2024
Hi Ann, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
26 Feb 2024
 Verified review
image was too enlarged and cheap looking I put it straight in the recycling.
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Answer by desenio.co.uk
28 Feb 2024
Hi Yvonne, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with your claim should you be able to provide images of the faulty product. We wish you a lovely day! /DESENIO
23 Feb 2024
 Verified review

Awful

Received a damaged order. Contacted them 8 days ago and still no response
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

Ordered not received 15 days later & no response from Desenio

I ordered my print on 4th February, still waiting for my order 19th February & a response from Desenio about it. Why any company still uses Evri as a delivery service is mind blowing?! Paying £5.95 shipping I expect to receive my parcel swiftly.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

DAMAGED ITEM NO REFUND

Had a problem with damaged order sent all the details to customer services and no refund and no contact since. This company has the worst customer service
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
18 Feb 2024
 Verified review
Improve on your response times to customer’s e-mails!
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
17 Feb 2024
 Verified review

Order never arrived and no reply from Desenio

I placed an order, it never arrived as apparently it was lost in the post, I contacted Desenio customer service for a refund or re-send, and have yet to hear back. I ordered 2 weeks ago!! Really disappointing
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Box arrived damaged. No response on customer care line. Sent enquiry/claims form with photos but now they want more. Will definitely not use again if this is not sorted out.
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Answer by desenio.co.uk
16 Feb 2024
Hi Louise, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Still waiting for a response to my emails and still waiting for my delivery
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Answer by desenio.co.uk
16 Feb 2024
Hi Clare, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review

Poorly packed and delivered

The delivery took much longer than projected and the posters were poorly packed (see photo of them falling out before I even opened it). All of the corners were dog-eared/folded which will still show up as a crease even when framed. Very disappointing.
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Answer by desenio.co.uk
16 Feb 2024
Hi Mary, Thank you for bringing this problem to our attention. We are sorry about the late delivery and that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review

wrongfully charged

Customer service reply rate is very bad especially when you are trying to contact them about being wrongfully charged
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Answer by desenio.co.uk
16 Feb 2024
Hi Ella, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
9 Feb 2024
 Verified review
We placed a large order with you, but most of it didn't arrive, despite the delivery address being to an office, which is always manned, the quality of the frames are poor and your customer service is appalling. We are still missing most of the order, but no information has been forthcoming as to whether you will be sending it out again, or whether we can expect a refund. We will not be placing any more orders with Desenio in future.
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Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
9 Feb 2024
 Verified review

No contact after damaged parcel delivered

Frame ordered 12/1/24 Packaging and frame arrived damaged. No phone contact. No reply to my emails. No reply to 'robot chats' that give me a job number and state someone will be in touch. Unable to attach pictures to robot chat too.
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Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
7 Feb 2024
 Verified review
They forgot to send the pictures then when they did send them the quality was terrible and they put a random quote on the picture saying Stockholm 2024! I’ve never been to Stockholm so why would I want that on my pictures
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Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
Deliver my order! Still not arrived and no word from Customer Services
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Answer by desenio.co.uk
16 Feb 2024
Hi Najat, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review

Disappointing

I ordered two prints. One is ok but the second isn’t. It’s been misprinted. This should have been checked prior to delivery. I have contacted Desenio by email and their online form but have had no contact to resolve this issue. Their customer service is not taking phone calls.
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Answer by desenio.co.uk
6 Feb 2024
Hi Sue, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO