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desenio.co.uk
Reviews:

1,339 reviews in the last 12 months31,954 total reviews  

4.15
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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Latest first
14 May 2023
 Verified review
Great products quick delivery
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14 May 2023
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Delivered in good time, packaged well, and great item just as described.
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13 May 2023
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13 May 2023
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Great communication and good product
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13 May 2023
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Quick delivery and very good quality prints.
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13 May 2023
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Quality prints & good value

Quick delivery Quality products and value for money
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13 May 2023
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Excellent quality, speedy delivery, good value
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12 May 2023
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12 May 2023
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11 May 2023
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Beautiful picture!

Package came really well packed and the print is beautiful.
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11 May 2023
 Verified review
Still not received my order terrible communication from Desenio really poor
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Answer by desenio.co.uk
25 May 2023
Hi Julie, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
11 May 2023
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11 May 2023
 Verified review
Easy to order and excellent service. The frames and prints arrived well packaged. The frame assembly was easy and I am happy with my purchases. Just what I wanted for my bedroom.
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LB
Liz B.
Walton on Thames
10 May 2023
 Verified review
Yet again 🙄 The frame is so poorly made that one corner is not completely joined. I have used black felt tip to make it less visible that it is faulty. Exactly the same thing happens with my last order. Although the artwork looks good, the frames are pretty poor quality and it’s only Perspex not glass.
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Answer by desenio.co.uk
25 May 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
9 May 2023
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9 May 2023
 Verified review

You would be better off without the…ss

You would be better off without the integration of Klara it left a bad taste for our payment by a debit card which also disrupted the Evri aps ability to keep track of the order and delivery owing to the initial errors on-boarding Klara.
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Answer by desenio.co.uk
10 May 2023
Hi Michael, Thank you for getting in touch, your feedback is valuable to us so that we can work to provide an excellent experience for our customers! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
9 May 2023
 Verified review
Love the art and the frames can’t fault this company
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Answer by desenio.co.uk
10 May 2023
Hi Karen, Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
9 May 2023
 Verified review

Awful 😡

Item was sent out through the delivery company EVRi…. 2 failed attempts to deliver to my address and 2 laughable excuses!! When frames and print’s finally arrived, they were badly damaged! Have messaged to complain… absolutely nothing back! Awful service and awful items!
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Answer by desenio.co.uk
10 May 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
9 May 2023
 Verified review
My order has still not arrived. This was ordered over two weeks ago... I have heard nothing from Desenio on how this is being resolved and don't know when the artwork will arrive. Very very disappointing. I have paid over £200 and have nothing to show for it! It would be nice if a representative from Desenio had got in touch with me...
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Answer by desenio.co.uk
10 May 2023
Hi Fergus, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
8 May 2023
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