desenio.co.uk- Logo - reviews

desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
Read more
See all positive reviews

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for desenio.co.uk

Filter
Rating
Sort by  
Latest first
12 Jun 2023
 Verified review
Report review
12 Jun 2023
 Verified review
Report review
11 Jun 2023
 Verified review
Report review
11 Jun 2023
 Verified review
Quick service great product
Report review
11 Jun 2023
 Verified review

Quick delivery good quality

Quick delivery, good quality pictures. They were in a tube as bought without frames, but they were really hard to get out of the tube as they were tightly in the tube. No issues, managed to get out ok eventually. Would purchase again.
Report review
10 Jun 2023
 Verified review
Report review
9 Jun 2023
 Verified review

Good prints, trouble with delivery

Prints are of good quality and I'm happy with them. I had trouble with receiving the delivery from FedEx as there was no way to reschedule or indicate morning or afternoon delivery from customer end, or to ask to leave package e.g. with neighbours, or redirect to a pickup point. After 3 unsuccessful delivery attempts I needed to go through Desenio customer service to sort it out (no trouble there, they got back to me the following day). FedEx were asked by Desenio to deliver to me after 4pm but proceeded to schedule 4th delivery in a row for a morning slot, which is when I'm normally at work. They finally left the canvases by my door though, which I was OK with, despite that it wasn't what was agreed. It shows for lack of understanding and poor communication from FedEx. Make sure you read Desenio's terms properly as during this experience I found out that if FedEx had sent my canvases back to Desenio I would have been charged extra 50% of order costs. This caused me a lot of stress and for that reason alone I won't order with Desenio again - i.e. the delivery service is unreliable and customers can't get in touch with them but at the same time after 3 attempts if you don't pick up your package yourself within 2 working days from a middle of nowhere, they might send it back, which might cost you a lot of money.
Report review
9 Jun 2023
 Verified review
prices could be lower, paper quality could be better
Report review
Answer by desenio.co.uk
15 Jun 2023
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our Customer Service team is available to assist you with any concern that you might have. We wish you a lovely day! /DESENIO
8 Jun 2023
 Verified review
Fabulous prints and a fantastic service. I can't fault you
Report review
8 Jun 2023
 Verified review
Always happy with service and purchase
Report review
8 Jun 2023
 Verified review
Report review
8 Jun 2023
 Verified review
From 3 orders and spending over 20k I have had trouble with every delivery every time
Report review
Answer by desenio.co.uk
15 Jun 2023
Hi Emily, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
8 Jun 2023
 Verified review
Report review
6 Jun 2023
 Verified review
I’ve emailed 3 times to return something. No response
Report review
Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are very sorry for the lack of response from our side. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
6 Jun 2023
 Verified review
Excellent company with high quality products. I had a couple of issues with shipping, courier losing parcels etc. desenio customer service was excellent in assisting me. Highly recommend!
Report review
6 Jun 2023
 Verified review
I have not received my order
Report review
Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
5 Jun 2023
 Verified review
Beautiful print very rapidly delivered. Excellent service!
Report review
5 Jun 2023
 Verified review
Still no delivery despite being shipped 2 weeks ago. told it would arrive 10 days ago!!
Report review
Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
4 Jun 2023
 Verified review
Great. Thank you
Report review
4 Jun 2023
 Verified review
Report review