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desenio.co.uk
Reviews:

1,361 reviews in the last 12 months32,028 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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Latest first
17 Jun 2023
 Verified review

Good choice of artwork

A good range of poters to choose from. Posters arrived on time in secure packaging. Good quality. Can't comment on frames as I recycled some from a previous project.
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17 Jun 2023
 Verified review
Really great customer service and great product
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16 Jun 2023
 Verified review

Lovely picture and frame

Protective packaging. Good service. Lovely item.
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16 Jun 2023
 Verified review
Good quality for such low prices
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JB
Jan B.
West sussex
16 Jun 2023
 Verified review
Fast efficient service love the prints
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15 Jun 2023
 Verified review
Poster was ok. Paper quality thin. Colours paler than expected
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Answer by desenio.co.uk
20 Jun 2023
Hi, thanks for your review. We are very sorry that you are not happy with our prints. We print our posters on matte, 200 g, uncoated premium paper. The paper is ageing-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. If you have any further questions about our products, please contact our customer service at info@desenio.co.uk. We wish you a nice day! /DESENIO
14 Jun 2023
 Verified review
I have ordered many prints from Desenio. The quality and price is excellent and the delivery service too. A vast library to go at too. Thank you. Deborah
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13 Jun 2023
 Verified review
Great customer service Arrived promptly, good quality and will us again
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13 Jun 2023
 Verified review

Delivery was quite slow and return process poor

Delivery was quite slow. I was informed a few days after ordering that one of the prints would not be available and would be refunded but this was part of an intended set. On trying to return the other prints that where no use without the other one I was informed I would have to cover the postage cost of nearly £10 which was more that the print I wanted to return.
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Answer by desenio.co.uk
15 Jun 2023
Hi Nicola, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Jun 2023
 Verified review
Great service
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12 Jun 2023
 Verified review
Packaged well
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12 Jun 2023
 Verified review

Items came really quickly and the prints are lovely

Prints came really quickly and they’re really
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12 Jun 2023
 Verified review
Lovely product. Very happy with it.
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12 Jun 2023
 Verified review
Nice products and well packaged.
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12 Jun 2023
 Verified review

All round great

Great price, lovely quality and quick delivery
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12 Jun 2023
 Verified review
Super quality and fast delivery
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12 Jun 2023
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12 Jun 2023
 Verified review
Item was lost then found and tried to deliver too late. Am now in a battle to try and get a refund. Avoid
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Answer by desenio.co.uk
15 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Jun 2023
 Verified review
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12 Jun 2023
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