petrossian.fr/uk_enReviews:
41 reviews in the last 12 months87 total reviews
Excellent
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Top positive review
4 Jan 2024
Verified review
Sales team proactiveness (for example realising I have place two orders and waiving one delivery charge), responsive via email beyond expectations.
Quality of the product is best in class. Wild smoked salmon was the best I have ever tried
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Top negative review
7 Jul 2023
Verified review
DHL SENT ME AN EMAIL AT 0846 TO SAY THAT MY ORDER WOULD BE WITH ME AT BETWEEN 08:45 AND 12:00 NOON SO I WAS NOT HAPPY THAT IT CAME AT 15:30 AND ALL THE ICE PACKS HAD DEFROSTED AND THE ITEMS WERE NOT CHILD AS THEY SHOULD HAVE BEEN I TOLD THE DRIVER WHY WAS HE SO LATE AND HE SAID ITS MY ROUND TO BIG, I WILL NOT BE USING ANY OF THE ITEMS AS THEY ARE ALL FRESH. ORDER NO 6000004965
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SR
Sean R.
Bideford Devon
Reviews for petrossian.fr/uk_en
SR
Sean R.
Bideford Devon
7 Jul 2023
Verified review
DHL SENT ME AN EMAIL AT 0846 TO SAY THAT MY ORDER WOULD BE WITH ME AT BETWEEN 08:45 AND 12:00 NOON SO I WAS NOT HAPPY THAT IT CAME AT 15:30 AND ALL THE ICE PACKS HAD DEFROSTED AND THE ITEMS WERE NOT CHILD AS THEY SHOULD HAVE BEEN I TOLD THE DRIVER WHY WAS HE SO LATE AND HE SAID ITS MY ROUND TO BIG, I WILL NOT BE USING ANY OF THE ITEMS AS THEY ARE ALL FRESH. ORDER NO 6000004965
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Answer by petrossian.fr/uk_en
10 Jul 2023
Dear Sean,
I am sorry to hear our delivery wasn’t on time, it is very frustrating as we unfortunately have to rely on 3rd parties to deliver our products and as much as we try to prevent any delays by booking early deliveries and applying stickers on the box, it is down to DHL’s drivers to meet their standards. That being said, we do not want you to feel disappointed by the experience and will happily refund or replace your order. Ben will be in touch with you to arrange.
Please accept our sincere apologies again for the inconvenience this has caused.
Kind regards,
Raphaelle