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petrossian.fr/uk_en
Reviews:

48 reviews in the last 12 months108 total reviews  

4.69
Excellent

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Most relevant positive review

4 Jan 2024
 Verified review
Sales team proactiveness (for example realising I have place two orders and waiving one delivery charge), responsive via email beyond expectations. Quality of the product is best in class. Wild smoked salmon was the best I have ever tried

Most relevant negative review

19 Aug 2024
 Verified review
Order caviar on Sunday for a 40th birthday party on the Wednesday. Caviar did not arrive on time. Extremely disappointed, was looking forward to a new experience shared with friends who had flown in from abroad. Website claims 'free next day delivery'. Trash and lies. I will be making sure that if anyone ever mentions thinking of ordering from you they are advised against wasting their time, effort and heartache.
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Reviews for petrossian.fr/uk_en

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6 days ago
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13 days ago
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23 Aug 2024
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My purchase was a gift and the recipient was delighted with it
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19 Aug 2024
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19 Aug 2024
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Order caviar on Sunday for a 40th birthday party on the Wednesday. Caviar did not arrive on time. Extremely disappointed, was looking forward to a new experience shared with friends who had flown in from abroad. Website claims 'free next day delivery'. Trash and lies. I will be making sure that if anyone ever mentions thinking of ordering from you they are advised against wasting their time, effort and heartache.
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Answer by petrossian.fr/uk_en
20 Aug 2024
Hello Peter, thank you for your feedback. We are very sorry your delivery did not arrive on time. We use a third-party courier to deliver the parcels and despite raising our concerns multiple times, they were still unable to deliver your parcel in time. We are taking this matter very seriously and are working with the third-party courier exploring solutions to prevent this from happening in the future. A full refund has already been sent to your account and we apologise for the inconvenience caused. Many thanks, The Petrossian Team
22 Jul 2024
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Absolutely amazing customer service and high quality products.
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9 Aug 2024
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Outstanding service and delivery
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25 Jul 2024
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As always, very efficient
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6 Aug 2024
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One of the best buy
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6 Aug 2024
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22 Jul 2024
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27 Jul 2024
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5 Jul 2024
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Great products, a little on the pricey side

An impressive selection of products. The packaging was faultless - careful attention to detail. Notwithstanding the 'artisan' nature of the products, the pricing is on the 'optimistic' side of value-for-money.
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13 Jul 2024
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Tops

Had a problem but resolved superbly by Valereya
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2 Jul 2024
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22 Jun 2024
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17 Jun 2024
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4 Jan 2024
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Sales team proactiveness (for example realising I have place two orders and waiving one delivery charge), responsive via email beyond expectations. Quality of the product is best in class. Wild smoked salmon was the best I have ever tried
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3 Jan 2024
 Verified review

Super product

Ordered 30g of ossetra, 2 spoons and a key. Delivered the next day in a cool box packed with ice. Great caviar. Will definitely use this company again. Thank you, Petrossian, for your part in our NYE celebrations.
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13 Sept 2024
 Verified review

Always delivered perfectly

Always delivered on time, well packaged and with no fuss. Great products too. Top quality across the board. Thanks.
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