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Hatstore.co.uk
Reviews:

716 reviews in the last 12 months4,713 total reviews  

4.64
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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16 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
14 Apr 2024
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
12 Apr 2024
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
11 Apr 2024
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
11 Apr 2024
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
10 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
11 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
8 Apr 2024
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Answer by Hatstore.co.uk
9 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
1 Apr 2024
 Verified review
It was so easy, Everything was so easy from the search to payment to delivery and considering the cap came from Sweden it only took five days to arrive I’ll defo be using the hatstore again I’m delighted with my new Stetson
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
1 Apr 2024
 Verified review

My hat was made and delivered very.....

My hat was made and delivered very fast. I am delighted with how it looks and fits. Will definitely use this again.
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
24 Mar 2024
 Verified review
High quality, delivery on time. I ordered few times from hat store and never have problem with orders. Thank U 😊
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you for your great feedback and review for us. We really appreciate it! We are very happy that we have gained a loyal customer with you. We look forward to your next order. Service Hero
8 Mar 2024
 Verified review
Super simple process to personalise my cap with branding. Great online personalisation tools. Great quality cap.
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, Thank you very much for your great feedback for us. We are very grateful for it and are delighted that you like the cap and the personalisation tool so much. hope to see you soon back in our shop ;) Service Hero
1 Apr 2024
 Verified review
Very nice order process, awesome selection of caps, and it did not even take that long to arrive in the UK
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
6 Mar 2024
 Verified review
My order was delivered with speed and care which gives me confidence to place more orders in the future
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Answer by Hatstore.co.uk
7 Mar 2024
Hi, So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊 Service Hero
12 Mar 2024
 Verified review
Great service, pleasant personal service. Product was excellent! I felt valued.
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Answer by Hatstore.co.uk
14 Mar 2024
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with the shopping experience and our customer service :) Hatstore Hero
11 Mar 2024
 Verified review
Great service and an excellent product . Arrived exactly as promised
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Answer by Hatstore.co.uk
12 Mar 2024
Hello, Thank you for your 5 star review. We are very pleased to read that you are so satisfied. Service Hero
25 Mar 2024
 Verified review
Excellent service and quick delivery. Highly recommend to anyone
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Answer by Hatstore.co.uk
26 Mar 2024
Hi, We can not thank you enough for the kind words and delightful rating! 💛 It means a lot to us that you are happy with the quality of our service :) Service Hero
9 Mar 2024
 Verified review
Easy to shop and quick delivery. Will definitely shop again
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, thank you for your great feedback and the 5 stars. We are very happy about your review and that you were so satisfied. Service Hero
18 Mar 2024
 Verified review
Quick delivery and a great selection to choose.
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Answer by Hatstore.co.uk
19 Mar 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
15 Mar 2024
 Verified review
Was pleased with Cap quality and packaged well
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Answer by Hatstore.co.uk
15 Mar 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
11 Mar 2024
 Verified review
Great service and excellent product
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Answer by Hatstore.co.uk
12 Mar 2024
Hello, Thank you for your 5 star review. We are very pleased to read that you are so satisfied. Service Hero