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Hatstore.co.uk
Reviews:

715 reviews in the last 12 months4,714 total reviews  

4.64
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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16 Aug 2023
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Answer by Hatstore.co.uk
18 Aug 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
2 Aug 2023
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Answer by Hatstore.co.uk
3 Aug 2023
Hello, thank you for your review for us. Service Hero
15 Jul 2023
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Answer by Hatstore.co.uk
17 Jul 2023
Hello, thank you for your review for us. Service Hero
25 Jun 2023
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Answer by Hatstore.co.uk
27 Jun 2023
Thank you for the 4 star review! :)
4 Jun 2023
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Answer by Hatstore.co.uk
7 Jun 2023
Hello, thank you for your review for us. Service Hero
25 May 2023
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Answer by Hatstore.co.uk
26 May 2023
Hi, Thank you so much for your review! We appreciate it a lot! :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
13 May 2023
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Answer by Hatstore.co.uk
15 May 2023
Hi, Thank you so much for your review, we truly appreciate it! If you still have any questions please do not hesitate to reach out to us :) Service Hero
13 May 2023
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Answer by Hatstore.co.uk
15 May 2023
Hi, Thank you so much for your review, we truly appreciate it! If you still have any questions please do not hesitate to reach out to us :) Service Hero