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Hatstore.co.uk
Reviews:

715 reviews in the last 12 months4,714 total reviews  

4.64
Excellent

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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Phil P.
Bournemouth
9 May 2023
 Verified review
Amazing products but took an age to get here. However, get here they did and I'm overjoyed with the hats. Good job. Would have been 5 stars had it been a bit quicker. 👍🏻
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Answer by Hatstore.co.uk
11 May 2023
Hi, Thanks a lot for your review. We are glad that you are satisfied with our products and sorry for the small delays in delivery. We do our best to let our customers receive packages as fast as possible. Standard delivery time with Royal Mail takes 4-10 working days (weekends and holidays excluded). Unfortunately we are not able to impact the situation on borders, especially if parcel has to go through Customs and therefore some delays may appear sometimes. Kind regards
22 Dec 2023
 Verified review

Subtle much?

The hat came in good time, but it came in a box with "hatstore" plastered all over it, and on the external packaging... Not very smart at Christmas
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Answer by Hatstore.co.uk
27 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service.We hope to welcome you back soon and offer you an even better experience. Service Hero
15 May 2023
 Verified review
Great choice, delivered within time frame and well packaged.
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Answer by Hatstore.co.uk
16 May 2023
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
16 May 2023
 Verified review
It was easy and quick. Had the hat within the week!
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Answer by Hatstore.co.uk
17 May 2023
Hi, Thank you for sharing your experience. We are glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
4 Dec 2023
 Verified review

Nice Elder Futhark Runes cap

I like your Elder Futhark Runes cap very much.
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Answer by Hatstore.co.uk
5 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
21 Jun 2023
 Verified review
faster delivery. but it came from germany.....
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Answer by Hatstore.co.uk
27 Jun 2023
Thank you for the 4 star review! :) Ahh yes, we ship from Sweden to Germany, into the UK
30 Nov 2023
 Verified review
Didn’t like the finish of the left hammer
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Answer by Hatstore.co.uk
1 Dec 2023
Hi, Thank you for taking the time to share your experience! I am truly sorry to read you are not happy with the received cap. Please get back to us at customerservice@hatstore.co.uk with your order info and we will find a suitable solution :) Service Hero
22 Jul 2023
 Verified review
I liked my product, I'm more than happy
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Answer by Hatstore.co.uk
24 Jul 2023
Hi, Thank you so much for your review! We appreciate it a lot! :) Service Hero
16 Jul 2023
 Verified review
Good quick service
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Answer by Hatstore.co.uk
17 Jul 2023
Hi! Thank you so much for your review! We really appreciate that you have shared your opinion with us and glad to hear that you are satisfied with our service Do not hesitate to reach us if there is anything more we can help with :) Service Hero
21 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
22 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
19 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
20 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
18 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
20 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
18 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
20 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
12 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
12 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
11 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
12 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
5 Dec 2023
 Verified review
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Answer by Hatstore.co.uk
6 Dec 2023
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
3 Dec 2023
 Verified review
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24 Oct 2023
 Verified review
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Answer by Hatstore.co.uk
25 Oct 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
4 Oct 2023
 Verified review
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Answer by Hatstore.co.uk
5 Oct 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
22 Sept 2023
 Verified review
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Answer by Hatstore.co.uk
25 Sept 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero