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Top positive review
10 Jun 2023
Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free.
I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
28 Apr 2024
Verified review
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Answer by Hatstore.co.uk
29 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
28 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
27 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
27 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
27 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
26 Apr 2024
Verified review
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Answer by Hatstore.co.uk
29 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
24 Apr 2024
Verified review
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Answer by Hatstore.co.uk
25 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
23 Apr 2024
Verified review
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Answer by Hatstore.co.uk
24 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
22 Apr 2024
Verified review
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Answer by Hatstore.co.uk
23 Apr 2024
Hi,
Thank you so much for your great rating!
We are glad that you had a positive experience with us. Your support means a lot to us 🫶
Service Hero
1 Apr 2024
Verified review
It was so easy,
Everything was so easy from the search to payment to delivery and considering the cap came from Sweden it only took five days to arrive I’ll defo be using the hatstore again I’m delighted with my new Stetson
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Answer by Hatstore.co.uk
2 Apr 2024
Hi,
Thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Service Hero
19 Apr 2024
Verified review
Great quality personalised hat.very quick turnaround from order to delivery and my dog loved it too. Would definitely recommend!
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Answer by Hatstore.co.uk
22 Apr 2024
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality and turnaround time of your personalized hat. It's fantastic that your dog enjoyed it too! We appreciate your recommendation and look forward to serving you again in the future :)
Service Hero
1 Apr 2024
Verified review
My hat was made and delivered very.....
My hat was made and delivered very fast. I am delighted with how it looks and fits. Will definitely use this again.
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Answer by Hatstore.co.uk
2 Apr 2024
Hi,
Thank you for your great review for us, we really appreciate it.
We look forward to your next order.
Service Hero
24 Mar 2024
Verified review
High quality, delivery on time.
I ordered few times from hat store and never have problem with orders.
Thank U 😊
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Answer by Hatstore.co.uk
25 Mar 2024
Hi,
Thank you for your great feedback and review for us.
We really appreciate it!
We are very happy that we have gained a loyal customer with you.
We look forward to your next order.
Service Hero
1 Apr 2024
Verified review
Very nice order process, awesome selection of caps, and it did not even take that long to arrive in the UK
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Answer by Hatstore.co.uk
2 Apr 2024
Hi,
Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery.
Service Hero
11 Apr 2024
Verified review
Bought a cap. It came like 3 days later. Will buy again from this company..
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Answer by Hatstore.co.uk
12 Apr 2024
Hi,
So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊
Service Hero
25 Mar 2024
Verified review
Excellent service and quick delivery.
Highly recommend to anyone
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Answer by Hatstore.co.uk
26 Mar 2024
Hi,
We can not thank you enough for the kind words and delightful rating! 💛
It means a lot to us that you are happy with the quality of our service :)
Service Hero
16 Apr 2024
Verified review
Ordered 2 hats was perfect what I ordered fast delivery spot on
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Answer by Hatstore.co.uk
17 Apr 2024
Hi,
Thank you for sharing your experience.
We are incredibly glad that you are satisfied :)
Service Hero
14 Apr 2024
Verified review
Good communication through out, from purchase to delivery.
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Answer by Hatstore.co.uk
15 Apr 2024
Hi,
Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with our customer service :)
Hatstore Hero
20 Apr 2024
Verified review
Fast delivery
Good product
Slightly cheaper prices? 🤞😏
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Answer by Hatstore.co.uk
22 Apr 2024
Hi,
Thank you for your feedback! We're glad to hear that you're satisfied with the fast delivery and product quality. We're always striving to offer competitive prices, and we'll certainly keep your suggestion in mind. 😊👍
Service Hero
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