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Hatstore.co.uk
Reviews:

695 reviews in the last 12 months4,741 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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1 Nov 2023
 Verified review

Satisfied but not blown away

Delivery was quite long and colour looked slightly different (better) on the website.
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Answer by Hatstore.co.uk
2 Nov 2023
Hi, Thank you for sharing your experience! I am sorry that you are not satisfied with the delivery time and color of the product you received. I have checked the delivery time and can see it was however delivered within the ETA featured/mentioned in the checkout menu and order confirmation. Moreover, colors can be experienced differently between different monitors. You can however return this cap if you do not like the colour so we will issue a full refund for it I hope you will give us a new chance in the future! 😊 Service Hero
31 Oct 2023
 Verified review
Too tricky and expensive to make returns
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Answer by Hatstore.co.uk
1 Nov 2023
Hi, Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 All the best! Service Hero