Hatstore.co.uk- Logo - reviews

Hatstore.co.uk
Reviews:

695 reviews in the last 12 months4,741 total reviews  

4.66
Excellent

Trustmark
Valid

Includes Buyer Protection
Certified since: 10 Jan 2018
The Trustmark indicates trustworthy online retailers.
Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.
Read more
See all positive reviews

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Hatstore.co.uk

Filter
Rating
 Sort by  
Relevance
(45)
(17)
Reset
24 Oct 2023
 Verified review
Report review
Answer by Hatstore.co.uk
25 Oct 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
4 Oct 2023
 Verified review
Report review
Answer by Hatstore.co.uk
5 Oct 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
22 Sept 2023
 Verified review
Report review
Answer by Hatstore.co.uk
25 Sept 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
16 Aug 2023
 Verified review
Report review
Answer by Hatstore.co.uk
18 Aug 2023
Hello! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve to make your experience even better, please feel free to let us know. We value your input and hope to have the opportunity to serve you even better in the future 😊 Service Hero
2 Aug 2023
 Verified review
Report review
Answer by Hatstore.co.uk
3 Aug 2023
Hello, thank you for your review for us. Service Hero
15 Jul 2023
 Verified review
Report review
Answer by Hatstore.co.uk
17 Jul 2023
Hello, thank you for your review for us. Service Hero
25 Jun 2023
 Verified review
Report review
Answer by Hatstore.co.uk
27 Jun 2023
Thank you for the 4 star review! :)
4 Jun 2023
 Verified review
Report review
Answer by Hatstore.co.uk
7 Jun 2023
Hello, thank you for your review for us. Service Hero
25 May 2023
 Verified review
Report review
Answer by Hatstore.co.uk
26 May 2023
Hi, Thank you so much for your review! We appreciate it a lot! :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
17 Nov 2023
 Verified review
Delivery was late even tho I paid for express delivery ….. they refunded the delivery cost but still the whole thing was a right headache . They say it’s the hat store UK but in fact it’s in Sweden and I didn’t find this out untill my hat was stuck in Germany !!!! Very sneaky . I probably won’t be coming back to this shop
Report review
Answer by Hatstore.co.uk
20 Nov 2023
Hi, I am so sorry that you had such a bad experience. As my colleague had already written via email, we did everything we could to get the package on its way quickly. FedEx, you have chosen for delivery, had some delays which we were not able to impact and your parcel has been delivered with a one-day delay, which we are incredibly sorry for. Moreover, we indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We hope you give us another chance in the future Service Hero
17 Jul 2023
 Verified review
Product was as described. Delivery wasn’t a good service. Paid extra and still waited 5 business days and had to travel over a mile to then collect it from my ‘local’ store. Hat store did apply 10% refund for this but it has put me off using them again.
Report review
Answer by Hatstore.co.uk
18 Jul 2023
Hi, My sincere apology that you are not happy with shipping experience. I have checked your order and can see that you have choose delivery by UPS which actually takes 3-5 working days, so the parcel was delivered in predicted delivery time frame: https://hatstore.co.uk/info/delivery Unfortunately you were not home when they tried to deliver it to you and therefore you have been asked for collecting the package form the closest UPS pick up point. Unfortunately if our suppliers are not able to deliver the package you may be asked for collecting it, as we do inform in our policy If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
13 Jun 2023
 Verified review

Great hats/caps

But I was under the impression this was a UK based company. I think they are based in Sweden, so don't expect quick delivery.
Report review
Answer by Hatstore.co.uk
15 Jun 2023
Hello! We apologize for any confusion regarding our company's location. We strive to provide accurate information to our customers. While we may not be based in the UK, we work diligently to ensure timely deliveries to all our customers, regardless of location. If you have any concerns or questions regarding your order, please feel free to contact our customer service, and we will be happy to assist you. Service Hero
16 Dec 2023
 Verified review
Customs charge of £117 on £489 order was an unpleasant surprise; there should be clearer warning of the scale of this charge.
Report review
Answer by Hatstore.co.uk
27 Dec 2023
Hi, We are very sorry that your buying experience was not very good. We indicate in several places on our website that we are a Swedish company. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We are very sorry that you have been charged for extra Customs fees, but that is regulated by your country's laws and we have no control over these charges. We also mention this on our website. Additonal Customs fees have noting to do with the shipping costs and since it is due to country laws neither we nor you can impact it. We are very sorry that these circumstances made your purchase from us not so satisfactory. If you still have any questions please do not hesitate to reach out to us again, however! :) Viktor Service Hero
9 Sept 2023
 Verified review
2 things were not clear when I ordered: That the hat was coming from Sweden via Germany. That the hat cannot be washed
Report review
Answer by Hatstore.co.uk
11 Sept 2023
Hi, We are very sorry that your buying experience was not very good. We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We have 56 websites to different countries, so the customer sees the website in their own language, currency and relevant information for that country. 😊 Moreover, hats can be of course washed. You can hand wash it or use a special cap washer. We are very sorry that these circumstances made your purchase from us not so satisfactory. Service Hero
31 May 2023
 Verified review

Quality is good but more that twice the price of my last order for the same thing

I have had the same hat before with a lot more embroidery than this time yet the cost is double what I paid before?
Report review
Answer by Hatstore.co.uk
1 Jun 2023
Hi, We are sorry to read that you are not happy with the price of your new cap. I have checked your old order and can see that in 2019 you have ordered cap with ready design added directly form our creator. The new cap you have ordered this year is with your own personalized logo, which is more expensive. We add a one-off fee of £ 25 for personalised logos. We agree that the extra fee is not cool, but it is unfortunately necessary since a personalised logo requires a lot of manual work to produce a pattern card that controls how the machine will embroider your logo. Service Hero
6 Nov 2023
 Verified review
Very nice product. Fits very well but not adjustable. Delivery was very slow at nine days from order.
Report review
Answer by Hatstore.co.uk
7 Nov 2023
Hi! Thanks for sharing your experience. Sorry, to read you are not happy with the delivery time, however, your order has been delivered within the ETA featured/mentioned in the checkout menu. We do offer also faster delivery options you can choose when you place the order :) I hope you will give us a new chance in the future! 😊 All the best! Service Hero
1 Aug 2023
 Verified review
Good speed however the hats themself don’t seem to fit me all that well. Maybe the style of the hat.
Report review
Answer by Hatstore.co.uk
2 Aug 2023
Hi, Thank you for sharing your experience. You are more than welcome to return caps that do not fit you. Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
27 Aug 2023
 Verified review
Had to fight to get a hat redeliverd. Fine but the wait is ludicrous
Report review
Answer by Hatstore.co.uk
28 Aug 2023
Hi, Thank you for taking the time to share your experience! I am truly sorry to read that you had some problems with delivery. I can see that your parcel was delivered to you on the 5th day of delivery, so within the ETA mentioned in the checkout menu. I was unfortunately neither not able to find any e-mail from you that you had some problems with delivery, nor RoyalMail inform about such on your tracking. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero
17 Sept 2023
 Verified review
Delivery was over 7 days. Poor for £8 and 2023.
Report review
Answer by Hatstore.co.uk
18 Sept 2023
Hello, We appreciate your feedback and apologize for any inconvenience caused by the delivery time. Please note that we ship from Sweden, which can result in longer transit times for some international orders. We're constantly working to improve our shipping services, and we value your input as it helps us enhance the customer experience. Thank you for your understanding Service Hero
1 Nov 2023
 Verified review

Satisfied but not blown away

Delivery was quite long and colour looked slightly different (better) on the website.
Report review
Answer by Hatstore.co.uk
2 Nov 2023
Hi, Thank you for sharing your experience! I am sorry that you are not satisfied with the delivery time and color of the product you received. I have checked the delivery time and can see it was however delivered within the ETA featured/mentioned in the checkout menu and order confirmation. Moreover, colors can be experienced differently between different monitors. You can however return this cap if you do not like the colour so we will issue a full refund for it I hope you will give us a new chance in the future! 😊 Service Hero