Hatstore.co.ukReviews:
695 reviews in the last 12 months4,741 total reviews
Excellent
TrustmarkValid
Top positive review
10 Jun 2023
Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free.
I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.
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Top negative review
22 Jun 2023
Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk
27 Aug 2023
Verified review
Had to fight to get a hat redeliverd. Fine but the wait is ludicrous
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Answer by Hatstore.co.uk
28 Aug 2023
Hi,
Thank you for taking the time to share your experience! I am truly sorry to read that you had some problems with delivery. I can see that your parcel was delivered to you on the 5th day of delivery, so within the ETA mentioned in the checkout menu.
I was unfortunately neither not able to find any e-mail from you that you had some problems with delivery, nor RoyalMail inform about such on your tracking.
If you still have any questions please do not hesitate to reach out to us again, however! :)
Service Hero
17 Sept 2023
Verified review
Delivery was over 7 days. Poor for £8 and 2023.
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Answer by Hatstore.co.uk
18 Sept 2023
Hello,
We appreciate your feedback and apologize for any inconvenience caused by the delivery time. Please note that we ship from Sweden, which can result in longer transit times for some international orders. We're constantly working to improve our shipping services, and we value your input as it helps us enhance the customer experience. Thank you for your understanding
Service Hero
1 Nov 2023
Verified review
Satisfied but not blown away
Delivery was quite long and colour looked slightly different (better) on the website.
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Answer by Hatstore.co.uk
2 Nov 2023
Hi,
Thank you for sharing your experience! I am sorry that you are not satisfied with the delivery time and color of the product you received.
I have checked the delivery time and can see it was however delivered within the ETA featured/mentioned in the checkout menu and order confirmation.
Moreover, colors can be experienced differently between different monitors. You can however return this cap if you do not like the colour so we will issue a full refund for it
I hope you will give us a new chance in the future! 😊
Service Hero
31 Oct 2023
Verified review
Too tricky and expensive to make returns
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Answer by Hatstore.co.uk
1 Nov 2023
Hi,
Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊
All the best!
Service Hero
21 Apr 2024
Verified review
Expensive products and postage
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Answer by Hatstore.co.uk
22 Apr 2024
Hi,
Thank you for your feedback. We appreciate your honesty. We're continuously working to ensure our prices and shipping costs remain competitive while maintaining the quality of our products and services. If you have any specific concerns or suggestions, please feel free to share them with us.
Service Hero
4 Jun 2023
Verified review
Poor quality badges on caps.
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Answer by Hatstore.co.uk
5 Jun 2023
Hello,
thank you for your feedback.
It's a shame that you weren't completely satisfied with the quality.
Unfortunately, we did not receive any information from you.
Our customer service will now contact you. Maybe we can find a great solution for you :)
Service Hero
1 Jul 2023
Verified review
Poor customer service
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Answer by Hatstore.co.uk
19 Jul 2023
Hi,
I'm truly sorry to hear about your experience, and thanks for your feedback.
We are sad that you are not happy with our Customer Service, but I can see that we have responded to all your questions.
We are unfortunately not allowed copyrighted logo for Customization unless you will be able to provide us the written permission for the owner of logo that it could be used :( That is the law and I wish we would be able to do anything but our hands are tied in this case.
If you still have any questions please do not hesitate to reach out to us again however! :)
Service Hero
18 Jun 2023
Verified review
Long delivery
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Answer by Hatstore.co.uk
19 Jun 2023
Hello!
We apologize for the longer delivery time you experienced. We understand the frustration this can cause. Thank you for bringing this to our attention, and we appreciate your patience. If you have any further concerns or questions, please don't hesitate to contact our customer service team.
Service Hero