Hatstore.co.uk- Logo - reviews

Hatstore.co.uk
Reviews:

695 reviews in the last 12 months4,741 total reviews  

4.66
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 10 Jan 2018
The Trustmark indicates trustworthy online retailers.
Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Hatstore.co.uk

 Sort by  
Relevance
(17)
(31)
Reset
6 Jun 2023
 Verified review
Answer customers emails and whatsapps messages quicker.
Report review
Answer by Hatstore.co.uk
15 Jun 2023
Hej, We apologize for any delay in responding to your emails and WhatsApp messages. We understand the importance of timely communication with our customers and will make improvements to our response time. Your feedback is valuable to us, and we appreciate your patience. We strive to provide excellent customer service and will work on addressing this issue. Service Hero
31 Oct 2023
 Verified review
Too tricky and expensive to make returns
Report review
Answer by Hatstore.co.uk
1 Nov 2023
Hi, Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 All the best! Service Hero
21 Apr 2024
 Verified review
Expensive products and postage
Report review
Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you for your feedback. We appreciate your honesty. We're continuously working to ensure our prices and shipping costs remain competitive while maintaining the quality of our products and services. If you have any specific concerns or suggestions, please feel free to share them with us. Service Hero
24 Jun 2023
 Verified review
Still waiting for delivery.
Report review
Answer by Hatstore.co.uk
27 Jun 2023
Hello there Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case. Service Hero
23 Jul 2023
 Verified review
I didn't receive my goods
Report review
Answer by Hatstore.co.uk
28 Jul 2023
Hi, We have checked it with Royal Mail and they inform your parcel has been delivered to your safe palace. I can see here that you've been in contact with one of us recently and that we have found a suitable solution. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero
4 Oct 2023
 Verified review
Delivery is shocking
Report review
Answer by Hatstore.co.uk
5 Oct 2023
Hi, We are incredible sorry for this delays in delivery. We have checked it with Fedex and the package should be delivered to you today. We have also send you e-mail with suitable solution. If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
1 Sept 2023
 Verified review
Hats quality are poor
Report review
Answer by Hatstore.co.uk
5 Sept 2023
Hi, I'm truly sorry to read that you are not happy with the received caps and you do not like them. Thanks for your feedback. You are more than welcome to return them to receive full refund. Service Hero
23 Oct 2023
 Verified review
Report review
Answer by Hatstore.co.uk
24 Oct 2023
Hello, thank you for taking the time to leave a review. We always appreciate open feedback to help us improve. If you have any remaining questions, you can reach out to our customer service at any time, and we will be happy to assist you. Service hero