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Hatstore.co.uk
Reviews:

717 reviews in the last 12 months4,706 total reviews  

4.64
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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15 May 2023
 Verified review
Severely Delayed order and no remedy to expedite delivery method in light of same. Consequently hats did not arrive before trip.
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Answer by Hatstore.co.uk
16 May 2023
Hi, I am so sorry that you had such a bad experience. Unfortunately your package is stuck in customs. I wish we would be able to do anything but our hands are tied in this case. We o inform about such possibility on our website in the section about delivery time. We do moreover offer some fasters suppliers than RoyalMail which you can choose while placing the order. Have you already emailed us? If not please do so with your order number so we can look into this for you and offer you a suitable solution! :) Service Hero
15 May 2023
 Verified review

No hats

Took the money, did nothing for a week then refunded, no communication and no hats. Very disappointing!
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Answer by Hatstore.co.uk
15 May 2023
Hi, I am so sorry that you had such a bad experience. We did everything we could to get the package on its way quickly. Unfortunately, it is stuck in customs. I wish we would be able to do anything but our hands are tied in this case. Service Hero
14 Jun 2023
 Verified review
I opted to pay for extra for a faster delivery yet it did not arrive in the expected time frame
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Answer by Hatstore.co.uk
19 Jun 2023
Hello, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in your delivery. Unfortunately, delivery is out of our hands. we shipped the order the same day. Our customer service team will contact you to find a solution for the shipping costs. Service Hero
30 Nov 2023
 Verified review
i ordered a custom one and the stitching was coming out and the hat itself didnt look new
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Answer by Hatstore.co.uk
1 Dec 2023
Hi, Thank you for taking the time to share your experience! I am truly sorry that you are not satisfied with the received product. Please get back to us with your order info and I will personally look into your case. Service Hero
11 Jul 2023
 Verified review
Hat was nothing like that advertised. Not worth the cost. Poor product.
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Answer by Hatstore.co.uk
12 Jul 2023
Hi, Thank you for taking the time to share your experience! I am truly sorry to read you are not happy with received product. I am however not able to find any message from you with complains about received hat. Please get back to us with your order info, the photo of the received product and I will personally look into your case. Best regards! Service Hero
22 Oct 2023
 Verified review
No delivery still, no update since the last delivery had been lost.
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Answer by Hatstore.co.uk
23 Oct 2023
Hello, Thank you for your review. We are very sorry that you have not yet received an update from the Post. Our customer service team will investigate and get back to you. Don't worry, we will take care of your concern! Service Hero
15 May 2023
 Verified review
Still waiting for delivery no update in transit, been a few weeks
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Answer by Hatstore.co.uk
15 May 2023
Hi, I am so sorry that you had such a bad experience. We did everything we could to get the package on its way quickly. Unfortunately, it is stuck in customs. I wish we would be able to do anything but our hands are tied in this case. Service Hero
15 May 2023
 Verified review
Hasn’t arrived..no options to track parcel,it doesn’t work.
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Answer by Hatstore.co.uk
16 May 2023
Hi, We are very sorry to hear you have not yet received your order from us. I can see that Royal Mail tried to deliver it to you without success. Post have already informed you about it and you can arrange a redelivery quickly and easily or collect it by yourself. We have sent you tracking number from our side to your e-mail address so you could stay updated with the delivery status. Have you checked your junkie e-mails? If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
14 Jun 2023
 Verified review
I ordered a hat 2 weeks ago..still waiting for delivery
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Answer by Hatstore.co.uk
15 Jun 2023
Hey, We apologize for the delay in delivering your hat. We understand your frustration and will immediately look into the issue to provide you with an update on your order. We appreciate your patience and apologize for any inconvenience caused. Service Hero
6 Jun 2023
 Verified review
Answer customers emails and whatsapps messages quicker.
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Answer by Hatstore.co.uk
15 Jun 2023
Hej, We apologize for any delay in responding to your emails and WhatsApp messages. We understand the importance of timely communication with our customers and will make improvements to our response time. Your feedback is valuable to us, and we appreciate your patience. We strive to provide excellent customer service and will work on addressing this issue. Service Hero
24 Jun 2023
 Verified review
Still waiting for delivery.
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Answer by Hatstore.co.uk
27 Jun 2023
Hello there Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case. Service Hero
23 Jul 2023
 Verified review
I didn't receive my goods
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Answer by Hatstore.co.uk
28 Jul 2023
Hi, We have checked it with Royal Mail and they inform your parcel has been delivered to your safe palace. I can see here that you've been in contact with one of us recently and that we have found a suitable solution. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero
4 Oct 2023
 Verified review
Delivery is shocking
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Answer by Hatstore.co.uk
5 Oct 2023
Hi, We are incredible sorry for this delays in delivery. We have checked it with Fedex and the package should be delivered to you today. We have also send you e-mail with suitable solution. If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
1 Sept 2023
 Verified review
Hats quality are poor
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Answer by Hatstore.co.uk
5 Sept 2023
Hi, I'm truly sorry to read that you are not happy with the received caps and you do not like them. Thanks for your feedback. You are more than welcome to return them to receive full refund. Service Hero
23 Oct 2023
 Verified review
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Answer by Hatstore.co.uk
24 Oct 2023
Hello, thank you for taking the time to leave a review. We always appreciate open feedback to help us improve. If you have any remaining questions, you can reach out to our customer service at any time, and we will be happy to assist you. Service hero