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Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,729 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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Latest first
30 Mar 2024
 Verified review
Hat just as described, looks lovely. I did order in plenty of time for my hols as I know it would take a while to arrive
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with your experience. Standard shipping is delivered to the UK in 4-10 working days, but we do offer also faster shipping methods thanks to which you can receive your order in 2 working days :) We hope to welcome you back soon and offer you an even better experience. Service Hero
27 Mar 2024
 Verified review
The product was as I expected and the texture of the material feels good
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Answer by Hatstore.co.uk
28 Mar 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
26 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
27 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
25 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
26 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
25 Mar 2024
 Verified review
Excellent service and quick delivery. Highly recommend to anyone
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Answer by Hatstore.co.uk
26 Mar 2024
Hi, We can not thank you enough for the kind words and delightful rating! 💛 It means a lot to us that you are happy with the quality of our service :) Service Hero
24 Mar 2024
 Verified review
High quality, delivery on time. I ordered few times from hat store and never have problem with orders. Thank U 😊
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you for your great feedback and review for us. We really appreciate it! We are very happy that we have gained a loyal customer with you. We look forward to your next order. Service Hero
23 Mar 2024
 Verified review
Returns was expensive. Cost 1/3 of the price of the hat to send back. A better returns process would be appreciated
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 All the best! Service Hero
23 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
20 Mar 2024
 Verified review
Still waiting on my item ordered 3 weeks ago seems to be held up in London!
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Answer by Hatstore.co.uk
21 Mar 2024
Hi, Thank you so much for taking the time to share your experience! I am very sorry to read about the inconvenience you have experienced with your delivery. As I can see my college is getting in contact with you, so we can find as fast as possible the best solution for you. 💛 Best Regards, Service Hero Service Hero
19 Mar 2024
 Verified review
The cap was for my husband as a present I ordered his usual size XL but when it arrived it was too tight on his head. I am not sure why the size was smaller as he has a lot of hats and caps and they always fit perfectly because he is an XL size! Then I tried to return it and the cost was too much at £8.00 so now we have a cap that is too small after paying £24.99 for the cap and £4.99 delivery it has put us off ordering anything else from this website! It made matters worse when I saw the same caps for half the price with free delivery. I think you should provide free delivery and returns that would be a big improvement to your sales.
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Answer by Hatstore.co.uk
20 Mar 2024
Hi, We are very sorry to hear that you're unhappy. Our company does offer free shipping for over £49 order value. Since the cap you ordered costs £19.99, you were charged for shipping cost of £4.99. We are sorry that the cap you ordered was too small for your husband, but you can always return it to receive a full refund for this order. Unfortunately, since Brexit, our UK customers have to cover the return costs themselves, which we inform about on our website. We are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Service Hero
19 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
20 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
18 Mar 2024
 Verified review
Quick delivery and a great selection to choose.
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Answer by Hatstore.co.uk
19 Mar 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
15 Mar 2024
 Verified review
Was pleased with Cap quality and packaged well
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Answer by Hatstore.co.uk
15 Mar 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
13 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
14 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
12 Mar 2024
 Verified review
Great service, pleasant personal service. Product was excellent! I felt valued.
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Answer by Hatstore.co.uk
14 Mar 2024
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with the shopping experience and our customer service :) Hatstore Hero
11 Mar 2024
 Verified review
Great service and an excellent product . Arrived exactly as promised
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Answer by Hatstore.co.uk
12 Mar 2024
Hello, Thank you for your 5 star review. We are very pleased to read that you are so satisfied. Service Hero
11 Mar 2024
 Verified review
Great service and excellent product
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Answer by Hatstore.co.uk
12 Mar 2024
Hello, Thank you for your 5 star review. We are very pleased to read that you are so satisfied. Service Hero
10 Mar 2024
 Verified review
Great
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, We are pleased to hear that everything was great with your order. We are also happy about the 5 stars. See you next time. Service Hero
9 Mar 2024
 Verified review
Easy to shop and quick delivery. Will definitely shop again
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, thank you for your great feedback and the 5 stars. We are very happy about your review and that you were so satisfied. Service Hero
8 Mar 2024
 Verified review
Super simple process to personalise my cap with branding. Great online personalisation tools. Great quality cap.
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, Thank you very much for your great feedback for us. We are very grateful for it and are delighted that you like the cap and the personalisation tool so much. hope to see you soon back in our shop ;) Service Hero