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Hatstore.co.uk
Reviews:

703 reviews in the last 12 months4,726 total reviews  

4.64
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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Latest first
22 Apr 2024
 Verified review
Speedy delivery
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Answer by Hatstore.co.uk
23 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
21 Apr 2024
 Verified review
Expensive products and postage
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you for your feedback. We appreciate your honesty. We're continuously working to ensure our prices and shipping costs remain competitive while maintaining the quality of our products and services. If you have any specific concerns or suggestions, please feel free to share them with us. Service Hero
20 Apr 2024
 Verified review
Great prices and speed of service Quality of hats great 👍 Well done 👍
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our prices, speed of service, and the quality of our hats. Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know! 👍🎉 Service Hero
20 Apr 2024
 Verified review
Fast delivery Good product Slightly cheaper prices? 🤞😏
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you for your feedback! We're glad to hear that you're satisfied with the fast delivery and product quality. We're always striving to offer competitive prices, and we'll certainly keep your suggestion in mind. 😊👍 Service Hero
19 Apr 2024
 Verified review
Great quality personalised hat.very quick turnaround from order to delivery and my dog loved it too. Would definitely recommend!
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Answer by Hatstore.co.uk
22 Apr 2024
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality and turnaround time of your personalized hat. It's fantastic that your dog enjoyed it too! We appreciate your recommendation and look forward to serving you again in the future :) Service Hero
19 Apr 2024
 Verified review
Perfect. Quick delivery as well.
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you! We're glad to hear that you're satisfied with the quick delivery. Service Hero
18 Apr 2024
 Verified review
Good communication and quick delivery.
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Answer by Hatstore.co.uk
19 Apr 2024
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
18 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
19 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
17 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
18 Apr 2024
Hi, Thanks a lot :) We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
17 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
18 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us Service Hero
16 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
16 Apr 2024
 Verified review
Ordered 2 hats was perfect what I ordered fast delivery spot on
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Service Hero
16 Apr 2024
 Verified review
They didn’t detail the ridge on the cap design sufficiently when I asked for them to help reimburse delegates very costs they refused. For a large company their returns is very awkward I won’t use them again.
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. As the product you received matched the description and appearance shown on our website, there wasn't a basis for a claim under our return policy If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us directly. Service Hero
16 Apr 2024
 Verified review
As described and arrived on time.
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
14 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you for taking the time to share your experience! I am truly sorry that you are not happy with your shopping experience. Please get back to us with your order info and an explanation of why are you not satisfied so I can personally look into your case. Service Hero
14 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
14 Apr 2024
 Verified review
Good communication through out, from purchase to delivery.
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with our customer service :) Hatstore Hero
13 Apr 2024
 Verified review
Great quality headwear
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Service Hero
12 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
11 Apr 2024
 Verified review
Bought a cap. It came like 3 days later. Will buy again from this company..
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊 Service Hero