Triumph® Online Shop (UK)

Reviews:

Dear customer, We are sorry that you have received soiled goods. Unfortunately, you did not tell us whether the parcel was damaged or already opened. We recommend that you contact our customer service or return the goods free of charge. Your Triumph Online Team

Dear customer, We are very sorry that your orders were cancelled due to a technical error. Unfortunately, a new dispatch was not possible due to the system. We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail. We thank you and wish you a pleasant day. Your Triumph Online Team

Dear customer, We are sorry that you have received your parcel in this condition. You have already contacted our customer service. Here we will inform you about the procedure for reporting damage. Your Triumph Online Team

Dear customer, Thank you for your feedback. Of course, we would like to offer all customers of our online shop the most pleasant shopping experience possible and regret that we are unable to deliver the item you requested. The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individual cases, however, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available. Furthermore, there may occasionally be delays in data transmission in the online shop. If your search is unsuccessful, we hope that you will find an alternative that you like just as much. We apologise for any inconvenience caused and wish you a pleasant day. Your Triumph Online Team

Dear customer, The Post Office has informed us that your parcel for the order could not be delivered. This means that the shipping partner must have arranged for the parcel to be returned to us. For logistical reasons, it is unfortunately not possible to redirect or resend the parcel. If you would still like to purchase the items, please place a new order. Of course, we have already arranged for a refund of the payment you have already made. Despite this situation, our team wishes you a pleasant day and looks forward to your visit to Triumph. With kind regards Your Triumph Online Shop Team

Dear customer, We are sorry that your order could not be successfully completed. We already informed you about this by e-mail on 2023-12-15. Your Triumph Online Team

Dear customer, We regret to inform you that your order dated Nov 30, 2023 was cancelled due to a system error and can therefore no longer be sent to you. We apologise for any inconvenience caused and request that you place a new order if you still wish to purchase the item(s). If your PayPal account has been debited, the amount will be automatically refunded as quickly as possible. We inform you that our company complies with hygiene standards. We thank you for your patience and we hope to welcome you back to our Online Shop soon. Your Triumph Online Shop

Dear customer, We regret that there has been a mix-up in the processing of your order and that you have received an incorrect delivery. Please make a note of the incorrect delivery on the returns note and send the incorrectly delivered goods back to us. As we are unable to make a replacement delivery for organisational reasons, we would ask you to order the desired goods again. We will be happy to credit you for any shipping costs incurred for this new order. Simply contact our customer service after receiving the dispatch confirmation. As a small compensation for the inconvenience caused to you, we will send you a voucher in a separate e-mail, which you can redeem in one of your next orders. We thank you for your kind assistance and hope to welcome you back to the Triumph Online Shop in the future. Your Triumph Online Team

Dear customer, We are sorry that you have not received your order. The items you ordered are sold out and therefore not available. We informed you of this by e-mail on 22.11.2023. Your credit card has not been charged. We only charge when we actually dispatch the items. On 01.12.23 you contacted our customer service by phone and e-mail. We informed you again about the sold-out items.

Dear customer, We are sorry that the scanner returned an incorrect result. We have gladly forwarded this to our head office. Your Triumph Online Team

Thank you for your feedback. Of course, we would like to offer all customers of our online store the most pleasant shopping experience possible and regret that we are unable to supply you with the item you requested. At the time of your order, payment for the item was authorized, but your account has not yet been debited. This will only happen upon shipment. Of course, the purchase price of the sold-out item will not be debited from your credit card. The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individual cases, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available. Furthermore, there may occasionally be delays in data transmission in the online store. We apologize for any inconvenience caused and wish you a pleasant day. Your Triumph Online Team

Dear customer, We are sorry that you have not received your parcel so far. It is good that you have already contacted our customer service. We are happy to help and are already in contact with you.

Dear customer, We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future. We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point. Sincerely, Your Triumph Online Team

We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.

We are sorry that the item does not fit. Please use the free return option. Your Triumph Online Team

Dear customer, we are sorry that you are not satisfied with your order. Unfortunately, you did not enter a house number. The deliverer asks you to contact him. Please use your tracking number to do so. Your Triumph Online Team

Dear customer, we are sorry that there is a delay in your delivery. We will contact the courier to speed up the delivery. Your Triumph Online Team

Dear customer, we've informed you by e-mail. Your Triumph Online Team

Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team

Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team