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Top positive review
15 Apr 2024
Verified review
I have taken pictures every week and I am absolutely thrilled to bits defiantly 10/10 .. use it frequently and follow the simple and easy guide and you will be rewarded ..
What a bad experience I’ve had with beautifly. The order arrived not well packed. The product look good but not to satisfaction. I requested to return and the personnel responding were very unprofessional. They were very reluctant to provide a return label and were insisting that I keep the product while they would provide me with a new 3 pins plug and which the product I ordered only had 2 pins. They took a very long time to provide the return label, they were very unprofessional. They dragged the whole return process from December to February just to receive the return label. At the end they offered an apology with served made no difference for me considering the experience I’ve had dealing with Beautifly.
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Reviews for beautifly.co.uk
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15 Nov 2023
Verified review
Wow what’s not to love? Very happy with all aspects thank you.
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Answer by beautifly.co.uk
29 Nov 2023
Thank you!
15 Nov 2023
Verified review
Absolutely fantastic service
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Answer by beautifly.co.uk
29 Nov 2023
Thank you :)
15 Nov 2023
Verified review
Very fast delivery. No issues at all. Brilliant epilator. I won't use any other brand.
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Answer by beautifly.co.uk
29 Nov 2023
Thank you!
15 Nov 2023
Verified review
Great product!!!
Great product, fast and well packaged delivery. Will use this seller again, thank you!
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Answer by beautifly.co.uk
29 Nov 2023
Thank you!
25 Oct 2023
Verified review
Lovely.Thank you
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Answer by beautifly.co.uk
26 Oct 2023
Thank you :)
6 Oct 2023
Verified review
This was an amazing purchase. A really great price. Very happy with my purchase
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Answer by beautifly.co.uk
9 Oct 2023
Thank you!
6 Oct 2023
Verified review
Very pleased with my purchase
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Answer by beautifly.co.uk
9 Oct 2023
Thank you <3
4 Oct 2023
Verified review
Sent quickly, works great thank you
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Answer by beautifly.co.uk
5 Oct 2023
Thank you
4 Oct 2023
Verified review
Excellent value for money. Item as described, very quick delivery. Highly recommended supplier.
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Answer by beautifly.co.uk
5 Oct 2023
Thank you
3 Sept 2023
Verified review
A month battle
Never received the product.
After couple weeks of communication, mostly on my end. I had to involve small claim mediator, DPD, and others. Company has a different name when contacted DPD service, to resolve yhe matter, so nothing matches, therefore it was hard to get through to anyone. In the end of a long 1 month battle, money was refunded. There is no physical store, the warehouse is god knows where.
Need to do better, or else future endeavour will be ceased.
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Answer by beautifly.co.uk
28 Sept 2023
We did everything possible to assist you throughout the process. The delays were mainly due to communication issues with the courier company (DPD), and our warehouse representative reached out to them, which is why there was a different company name involved. It was ultimately DPD's fault for losing your package. We made every effort to resolve the matter and promptly issued a refund when it couldn't be resolved. We apologize for any inconvenience and appreciate your patience.
31 Aug 2023
Verified review
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Answer by beautifly.co.uk
5 Sept 2023
Unfortunately we couldn't contact the customer so we don't know what the reason for such an opinion
9 Aug 2023
Verified review
Excellent despatch and delivery. Item as described. Many thanks.
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Answer by beautifly.co.uk
9 Aug 2023
Thank so much :)
5 Aug 2023
Verified review
Not as good as expected after reading other reviews. I’m in my 50s and I wish the return period would be longer. It probably works better for younger people. Also, it’s very difficult to clean the devices after use as the residue of the used products gets inside.
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Answer by beautifly.co.uk
7 Aug 2023
Thank you for your opinion. For achieving the best effects with this device it is crucial to use right cosmetic products - for modes EMS lifting, moisturizing and collagen synthesis use gel-consistency serum beacuse it conducts electricity. For the cleansing mode use a cosmetic pad moistured with micellar water. The ring in the device is removable and should hold the cosmetic pad in the cleansing mode. You can also take it off when you want to clean the device - it's much easier this way. If you have any other concerns, we'll be happy to answer you directly via email
3 Aug 2023
Verified review
AVOID AVOID AVOID
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Answer by beautifly.co.uk
28 Sept 2023
Unfortunately, we were unable to contact the customer, and we are unsure of the reasons behind such a review
29 Jul 2023
Verified review
My massager came used n did not even worked. Very disappointed. Contacted customer service but it was taking ages to get reply. After 2 months I got my refund.
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Answer by beautifly.co.uk
28 Sept 2023
We are sorry sorry to hear about your experience. All our devices sent to customers are brand new and factory-sealed, so it's not possible that you received a used and non-functional unit. We apologize for any inconvenience you faced, and it's concerning that there were delays in our customer service response. We typically respond promptly to emails, so it's possible that there might have been an issue with email delivery. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.
28 Jul 2023
Verified review
Next day delivery - as described - excellent.
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Answer by beautifly.co.uk
28 Jul 2023
Thank you :)
19 Jul 2023
Verified review
Super nice product. Fast post. Very happy with the shopping experience! Thank u!
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Answer by beautifly.co.uk
19 Jul 2023
Thank you :)
14 Jul 2023
Verified review
Seller worth recommending.
Thank you arrived safely and quickly. Seller worth recommending.
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Answer by beautifly.co.uk
18 Jul 2023
Thank you so much!
11 Jul 2023
Verified review
Fabulous seller; friendly, helpful and item arrived super fast and was exactly as described! Highly recommended!
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Answer by beautifly.co.uk
12 Jul 2023
Thank you so much!
6 Jul 2023
Verified review
Great customer service. Fast delivery. I had issues figuring some things out and they did everything they could to help me. I’m happy!
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