wolky.co.ukReviews:
171 reviews in the last 12 months554 total reviews
Excellent
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Top positive review
18 Jul 2023
Verified review
I am onto my 4th pair of Wolky Jewel sandals Olive green , White and 2nd pair in Black! I have large hallux valgus / bunions and painful flat feet but can walk miles in these beautifully crafted sandals , including extensively in northern India n three occasions . Also , I love the style and colours. For me as a pensioner these are expensive, but worth every penny . The online ordering group have been always most helpful , particularly with a recent complex order . Many thanks to them !
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Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
3 days ago
Verified review
My order took nearly a month to arrive. Not the 15 days suggested.
Had almost given up on my sandals arriving before I went on holiday. Sandals are fine as this is the fourth pair I have owned. Great for walking in. Comfortable straps that don't rub.
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Answer by wolky.co.uk
2 days ago
Dear Wolky customer, thank you for your review. As you could see on your order confirmation, the sandals you ordered only came in from the manufacturer a week after ordering. It was dispatched shortly after, but the shipping takes up to 15 days due to Brexit. Kind regards, your Wolky.co.uk customer service team
10 Apr 2024
Verified review
I cannot wear your shoes anymore since you stopped the half numbers. This is very sad as Ive been a customer for about 8 years.
Also, the shoes are not as comfortable as they used to be underfoot.
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Answer by wolky.co.uk
16 Apr 2024
Dear Wolky customer, thank you for your review. We offer a selection of different models. Perhaps another model would fit perfectly? If you have questions you can always contact us. Kind regards, your Wolky.co.uk customer service team
11 Apr 2024
Verified review
I love the shoes but i have wide feet, Ineed half sizes and wid fit -----they are hard to find
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Answer by wolky.co.uk
16 Apr 2024
Dear Wolky customer, thank you for your review. We offer a selection of different models. A pity they are not wide enough for you. Perhaps another model would have been more suitable. If you have questions you can always contact us. Kind regards, your Wolky.co.uk customer service team
21 Mar 2024
Verified review
Took 26 days to arrive from order acknowledgment date. No communication until I contacted them after 16 days. Payment taken for something not actually in stock at the time. I was refunded £10 as an apology but that didn't make poor service okay.
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Answer by wolky.co.uk
21 Mar 2024
Dear Customer, thanks for your review. We are very sorry, that the delivery took so long this time. The shoes you ordered were in stock, but not in our central warehouse. So they had to arrive from the Netherlands before we could send them off. Our apology again. We will do better next time. Kind regards Wolky customer service
28 Feb 2024
Verified review
The shoes are so comfortable and beautifully made, although expensive they last for years.
I deducted 1 star because they quote 15 days delivery, as they come from Holland, but it took 18 days before my shoes were despatched and another 6 before they arrived with me.
I am happy now they have arrived and was unsure about 4 or 5 stars.
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Answer by wolky.co.uk
1 Mar 2024
Dear Customer, thank you for your review. Unfortunately, it took a little longer because the pair you ordered had to be requested from the Netherlands. We hope that you are happy with your new Wolkys! Kind regards customer service
15 Jan 2024
Verified review
Good quality shoes but wish they did a wider range
I was disappointed at the range - eg no men's walking shoes as they are good quality shoes recommended by my podiatrist
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Answer by wolky.co.uk
16 Jan 2024
Dear Customer, we understand that you are disappointed because we do not offer a large selection of men's shoes. But as we mentioned before, the demand is not so high. Kind regards Wolky.co.uk Customer Service
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Answer by wolky.co.uk
11 Jul 2023
Dear Customer, thanks for your review. Usually we send out UPS return labels to print, but it is also possible to receive a mobile code, which you can show at the access point on your mobile phone. Kind regards wolkyshop.co.uk customer service
11 May 2023
Verified review
Great sandals
Firstly the sandals are fabulous and deserve 5 stars but the experience on delivery does not match. Your request for a review came before actual delivery and I did not receive a message to notify me from UPS. So after a trip to the UPS hub the little beauties are now on my feet!
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11 Aug 2023
Verified review
I have liked and bought Wolky shoes/boots/sandals for several years the items are a great design for my problem feet and I can walk and have walked in several countries around the world and been very omfortable.
I have not yet received my most recent buy - and this is the problem - if you have an outlet in Brighton why is there such a delay?
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Answer by wolky.co.uk
15 Aug 2023
Dear customer, thanks für your review. We have no outlet in Brighton anymore. Your order is on its way to the UK at the moment. We hope it will arrive very shortly. Kind regards wolkyshop.co.uk customer service
31 Aug 2023
Verified review
I haven't yet received my shoes (18 days after I ordered them). I haven't even received a notification from the courier about when they will be delivered, although this is probably not Wolky's fault. So the shoes may (or may not) br brilliant but the delivery arrangements are not as good as I'd like.
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Answer by wolky.co.uk
31 Aug 2023
Dear customer, thanks for your review. Your order is out for delivery at the moment. You received a notification with tracking details from us when dispatched. Kind regards Wolky customer service
4 Oct 2023
Verified review
The comfort of Wolky shoes has declined since I started buying them , about 7 years ago (you lost my original registration). I am disappointed that they no longer make half sizes.
The most recent purchase, Ocean, arrived today and there was really shoddy workmanship - the side came unstuck!
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Answer by wolky.co.uk
10 Oct 2023
Dear Customer, thanks for your review. Sadly you were experiencing problems with the shoes. Our apologies. This should not have happened. We just sent you an email. Your wolky.co.uk customer service
GG
Gogs G.
Gt Manchester
5 Nov 2023
Verified review
Easy to order, and your detailed email of the order was very helpful. My only anxiety was with online ordering. I would have liked perhaps an interim email confirming the shoes were on their was. Also when I was tracking the shoes it told me they had been delivered when they hadn't!!!
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Answer by wolky.co.uk
6 Nov 2023
Dear Wolky customer, thank you for your review. Glad it all went well despite your concerns. We sent you an email on 27 October regarding shipping information, as we use 2 carriers. One for bulk shipment to the UK and the second for individual order delivery. These 2 tracking codes were mentioned in this email. Kind regards, Wolky customer service
10 Jul 2023
Verified review
The 4 stars are because their customer service was very good. But I couldn’t give them 5 stars as I had to wait over a month for my order. They were very apologetic though and explained they were merging warehouses. And they gave me a discount as I had waited so long.
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CR
Catherine R.
Bognor Regis
31 Aug 2023
Verified review
Shoes are great if expensive but the process once an order is placed is frustratingly slow- she’s before you get de dispatch notice and then there’s the totally understandable delay owing to the challenges of shipping in a post brexit world.
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Answer by wolky.co.uk
4 Sept 2023
Dear Customer, thanks for your review. The delivery to our UK customer takes about 15 days. As we can see, it has been handed over to UPS already, so it should arrive very, very shortly. Kind regards wolkyshop.co.uk customer service
6 Aug 2023
Verified review
A safe comfortable walking sandal Fit for purpose. When looking at the image on line, I got the impression that the heel was more elevated, which I would prefere. never the less, I am very satisfied withe produyct
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Answer by wolky.co.uk
4 Sept 2023
Dear customer, thanks for your review. We are pleased to hear that you are happy with your Wolkys! Kind regards Wolk.co.uk customer service
12 Dec 2023
Verified review
Love the comfort, really disappointed with the colour, described as purple but really dark blue. Luckily it's my second pair and the other pair is a lovely blue!! But did I want 2 blue pairs?????
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Answer by wolky.co.uk
15 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
10 Jul 2023
Verified review
An excellent product which arrived in perfect condition. A bit of confusion about the delivery date but they were still received in a reasonable turnaround time.
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11 Oct 2023
Verified review
Shoes arrived 7 weeks after ordering. The toe shape is good. However, they are too heavy and the sole is very rigid. The strap rubs badly also.
Returned.
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Answer by wolky.co.uk
11 Oct 2023
Dear Wolky customer, thank you for your review. We can understand that the shoes you ordered were not quite what you expected. Not every shoe is suitable, and taste naturally also has a big influence on the choice. Your order was dated 23 August and the order confirmation indicated that the expected delivery of the shoes was only from 25 September. this is why you had to wait for weeks. Hopefully in the future you will find a model that does meet your expectations and that you can walk in comfortably. Kind regards, Wolky Customer Service
10 Jul 2023
Verified review
Good customer service. Unfortunately it took very long for the sandals to arrive and they were too tight which meant that I had to send them back.
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10 Jul 2023
Verified review
Delivery takes too long. Am not impressed by UPS either, the shoes do not arrive on the day indicated and are left at the front door.
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Answer by wolky.co.uk
11 Jul 2023
Dear Customer, thanks for your review. We are sorry that the delivery took longer this time. Due to Brexit we do not send the orders directly to our customers, the delivery therefore takes a bit longer. We are thinking of switching to another provider than UPS in future. Kind regards Customer Service