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Top positive review
29 Mar 2024
Verified review
This is a fabulous online retailer. They stock an excellent range of products, descriptions and sizes are accurate, images are great. I like their honest pricing and that they offer realistic offers. Delivery to the UK takes around 10 working days, I would completely expect this as the UK is no longer part of the EU. It is amazing Fashionette offer free delivery to the UK. I would prefer them to use another courier rather than UPS whose systems are not user friendly: While it is easy to track your order UPS insist you register an account to change a delivery day. I wasted ages doing this only to find a fault on UPS’s system meaning my tracking number was not recognised even though I’d copied and pasted it from their own tracking page! No one should need to register an account with a courier to amend a delivery day, no other courier require this: There are no customer service advisers/team members to reach out to at UPS, just AI bots. I would rather pay for delivery and have a better courier experience.
I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
Wrong size sent. Asked for replacement and told to email. 3 days and no response
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16 Oct 2023
Verified review
Awful customer service,
I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
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24 Aug 2023
Verified review
UPS deliver parcels to some pick up locations instead of my home address. I work from 9am to 5PM. This pick up location is open 9am to 16:30. It’s impossible for me to collect the parcel.
The parcel will have to be returned when it can be delivered to my home address indicated on my account.
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28 Oct 2023
Verified review
Was supposed to arrive on 25 October still not here by 27 October. I called and was advised it was still in their warehouse so not even started its journey to me. He couldn’t say when it would eventually be posted.
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3 Dec 2023
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I’ve not received my order. After my first complaint the address on the delivery also seems to have been changed, but I can’t see by who or to what. Am I getting my boots or a refund ever?!
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24 Dec 2023
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Parcel never received, was left on my front door step by delivery driver, Fashionette will not reply to my multiple emails.. awful customer service will not use again
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20 Aug 2023
Verified review
Poor and rude customer service . Still waiting for my bag. No refund or follow w. Had to contact PayPal to resolve. Avoid. Customer service shut phone on me.
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22 Oct 2023
Verified review
12 days have gone from my order, didn’t receive anything and no information. Called to hotline they don’t know anything!!!
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17 May 2023
Verified review
Long time wait delivered parcel, and not ask when delivered!!! Money not return! Not recommended
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