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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
The fact that I could order my favourite Spanish wine first encountered years ago on holiday in Gran Canaria.
As a previous customer, nothing has changed with regards to your excellent service.
May your consistency continue.
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1 Dec 2023
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Timely delivery. Wide range of options to buy quality wines
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28 Nov 2023
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Eva and the Team were very helpful and very happy with the service and would highly recommend, first time I have used their services but they were great and very helpful so well done
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28 Nov 2023
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the packaging of the wine bottles where amazing well done
Excellent and speedy service. The product arrived safe and sound with no issues.
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25 Nov 2023
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Special thanks go to EVA at UK Customer Service who within the hour resolved an issue over my account password. This speedy advice certainly smoothed the blockage when the "Forgot password" link on your website steadfastly refused to become active.
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23 Nov 2023
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This was the first time I have ordered wine online, this wine is not available to buy in shops locally so I was happy to find it online, very good service & packaging
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23 Nov 2023
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20 Nov 2023
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20 Nov 2023
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Good service, good company …
I have liked being emailed when offers and special discounts are available. Delivery and packaging great too
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20 Nov 2023
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Excellent customer service.
Wines delivered with care.
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18 Nov 2023
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Perfect delivery
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18 Nov 2023
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16 Nov 2023
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Customer service was excellent. I was asked to confirm if my two separate orders were intentional and this shows genuine concern about what the customer wants. I found the precise wine / year / producer I wanted and the pricing was very competitive. Finally, the packaging was first rate.
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16 Nov 2023
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15 Nov 2023
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Transportation issues fast and efficient resolved.
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