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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
My first order, delivered right in the middle of the expected week, quality packaging, every product arrived in perfect condition. I'll be using your services again
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14 Dec 2023
Verified review
Thought consignment had disappeared, but once through customs - even faster than tracking.
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13 Dec 2023
Verified review
Fabulous customer service!
I’d tried to put a payment through, and was asked to try a different payment method, which I did. When I looked at my bank account, both payments had gone through, although one was pending. I phoned and explained, and this was dealt with immediately (I didn’t even have to wait on hold when I phoned… amazing!). The wine came in good time, extremely well packaged. I’ll definitely come back!
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13 Dec 2023
Verified review
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13 Dec 2023
Verified review
Excellent first ordering experience
Ordering was strait-forward. And a helpful lady in the office put me right nicely when I’d misunderstood a point. Prices were very fair. Delivery was pretty swift. And packing was excellent. The quality of the product is formidable. My first order; but it will certainly not be my last
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13 Dec 2023
Verified review
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9 Dec 2023
Verified review
Excellent service with regular communication throughout.
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4 Dec 2023
Verified review
More Info needed on dispatch
The Delivery/Product /Packaging was very good. It would have been reassuring to get a follow up email after purchasing to say... thanks for your order, we are working on it and expect to dispatch within a time frame, but when we ship your order we will let you know...etc....as I didn't hear anything for a few days and was left wondering if everything was ok..so I emailed to find out.....which it was ok.
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