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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
All went well, apart from a message telling me I still needed to pay £200 very soon after I had paid £200 by bank transfer. Worrying.
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11 Apr 2024
Verified review
It’s taken over a month to receive my order. Appreciate there were some changes required but this is really far too long a turnaround from order to delivery
Report review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
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4 Mar 2024
Verified review
What we ordered was delivered
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29 Jan 2024
Verified review
Delivery took longer than expected
Found a particular wine I was looking for. Ordering was simple and quick, but delivery took 9 days.
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10 Jan 2024
Verified review
Too long between order and delivery.
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21 Dec 2023
Verified review
It’s very difficult to contact you and get a response.
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4 Dec 2023
Verified review
Very efficient ordering system & good email communication to confirm order, payment and expected delivery.
Final delivery was very poor. DHL claimed they could not find our address despite delivering here numerous times in the past. The driver was probably behind schedule on a Friday afternoon so couldn’t be bothered!
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15 Nov 2023
Verified review
Like the wine
Value for money low compared to say Majestic
Delivery takes a while
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7 Nov 2023
Verified review
All good. The wine will help in our holiday celebrations. Happy to have found a shop with a large selection of organic wines at a fair price.
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30 Oct 2023
Verified review
Wine was well packed however DHL couriers are rubbish as they are supposed to have packages signed for not just leave it on door step and take photo and walk easy as i viewed from upstairs window. This has happened on every delivery I've had from you.
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30 Oct 2023
Verified review
Excellent. They responded to my enquiry about delivery very promptly.
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30 Oct 2023
Verified review
Good to see a less-usual array of wines available
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29 Oct 2023
Verified review
DHL only delivered part of the order. Just 6 of the 18 bottles ordered were delivered
Customer services are always very helpful. Choice of wines is exceptional. Prices have risen which is obviously not great. Delivery times can sometimes be quite long
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15 Sept 2023
Verified review
After ordering it did take 2 weeks to get the wine
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27 Jul 2023
Verified review
Wine I had difficulty finding in the UK
Sourced wine I had difficulty finding in the UK. Only four stars because of presumed brexit delay on delivery.
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25 Jul 2023
Verified review
Nightmare delivery - I would highly recommend Vinissimus change their courier based off my experience with DHL. I bought wine as a gift (was supposed to be surprize) and after a failed first delivery that went missing I had to change my order due to insufficient stock and then after a number of failed deliveries in round 2 they delivered it to wrong address. Fortunately my no. was on parcel and a lady called me to see if i knew anything and kindly agreed to take it to intended address....
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6 Jul 2023
Verified review
Good service and prompt delivery
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21 Jun 2023
Verified review
Good choice of wines
The variety and choice of wines is great BUT had to chase my order up, as the website wouldn't open, so had to phone and leave a message.
The wine was delivered 2 days later
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