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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
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Latest first
26 Jul 2023
Verified review
Delivered intact and prompt. Excellent!
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25 Jul 2023
Verified review
Nightmare delivery - I would highly recommend Vinissimus change their courier based off my experience with DHL. I bought wine as a gift (was supposed to be surprize) and after a failed first delivery that went missing I had to change my order due to insufficient stock and then after a number of failed deliveries in round 2 they delivered it to wrong address. Fortunately my no. was on parcel and a lady called me to see if i knew anything and kindly agreed to take it to intended address....
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24 Jul 2023
Verified review
Brilliant service. Updates on the order were really good and the parcels arrived very quickly
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24 Jul 2023
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Received before due date
So looking forward to this Rioja and tbh was not disappointed, many thanks.
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24 Jul 2023
Verified review
Great selection and deals, thanks
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21 Jul 2023
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Everything involved with order and delivery worked very smoothly..now waiting to try the wine...
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21 Jul 2023
Verified review
Very responsive communications. Felt like an individual customer rather than just an online buyer.
Anything better - just source some more of the Templar Monsant wine we so like!
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20 Jul 2023
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Great Service. Have used before and will use again.
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12 Jul 2023
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Speed of delivery, everything’s upfront and clear easy to use website.
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12 Jul 2023
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11 Jul 2023
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Service is efficient and allows me access to the wine produced by the bodega in Fuenmayor we visited in 2017
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8 Jul 2023
Verified review
Prompt service. Very helpful in completing my order, when I needed replacement options, to the original wine I ordered. Were happy just to send the 3 bottles that were in stock but provided options.
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