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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
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Latest first
19 Sept 2023
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Great service. Safe delivery
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15 Sept 2023
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Great wines at great prices. Delivery was the early side of estimate window which was a pleasant surprise. Packaging of bottles was first class, heavy duty cardboard box and each bottle very secure. Thank you. PT
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15 Sept 2023
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After ordering it did take 2 weeks to get the wine
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14 Sept 2023
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A more prompt delivery. Funds taken from my bank but delivery long time after.
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14 Sept 2023
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Delivered well not damaged, on time
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6 Sept 2023
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6 Sept 2023
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Very quick shipping normally I have Bach white semi Dulce but it is out of stock so I am trying something new will deffinately be ordering again very helpful company and always a quick response if I have a query
Thanks
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31 Aug 2023
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Nothing special, but you exceed my expectations ! Thank you!
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18 Aug 2023
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Good
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18 Aug 2023
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Excellent customer services
When tracking information still wasn't forthcoming after9 days of the order being processed I contacted customer services who assured me everything was well - and it was
Once again, purchasing from Vinissimus has been absolutely straightforward …. It’s very easy to order through the web site, and delivery tracking is now good - much improved from the early “post-Brexit” days. And, most importantly, they over an excellent range of wines at good value prices.
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1 Aug 2023
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Brilliant service, good communication- thank you 😊
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27 Jul 2023
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Easy ordering quick delivery
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27 Jul 2023
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No issues. Reliable.
Got what I ordered unlike other similar companies. Despite coming from Spain received within the week. Well packaged. Would use service again.
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27 Jul 2023
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Wine I had difficulty finding in the UK
Sourced wine I had difficulty finding in the UK. Only four stars because of presumed brexit delay on delivery.
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