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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
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20 Nov 2023
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Excellent customer service.
Wines delivered with care.
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18 Nov 2023
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Perfect delivery
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18 Nov 2023
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16 Nov 2023
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Customer service was excellent. I was asked to confirm if my two separate orders were intentional and this shows genuine concern about what the customer wants. I found the precise wine / year / producer I wanted and the pricing was very competitive. Finally, the packaging was first rate.
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16 Nov 2023
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15 Nov 2023
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Transportation issues fast and efficient resolved.
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15 Nov 2023
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Easy to order, delivered without problems.
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15 Nov 2023
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15 Nov 2023
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Like the wine
Value for money low compared to say Majestic
Delivery takes a while
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15 Nov 2023
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Very good and swift customer services, especially. That counts for so much these days. I had an enquiry and received a reply very rapidly. Since it showed up very badly on my screen, I requested a resend - it came almost immediately in a format that was perfectly readable.
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14 Nov 2023
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Hard to get wine is the only place online - easy to order and managed to purchase when sale on
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14 Nov 2023
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I have bought wine from Vinissimus before and the service from buying to the delivery has gone really well.No complaints at all
It was delightful to receive my order of 3 bottles of Conca de Tremp the wine i love so much . DHL the courier was prompt in its delivery as usual. Thank you for your excellent service.
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13 Nov 2023
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9 Nov 2023
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Always reliable, great choice
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8 Nov 2023
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Great value wine and love Spanish lines.
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8 Nov 2023
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Excellent company to do business from . Always have the products I'm looking for at a reasonable price, excellent delivery too .
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8 Nov 2023
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7 Nov 2023
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All good. The wine will help in our holiday celebrations. Happy to have found a shop with a large selection of organic wines at a fair price.
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6 Nov 2023
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Great that you deliver to Sweden again.
Keep up using Postnord for shipping; it works very smooth.
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