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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
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13 Jun 2023
Verified review
Vinissimus made a big error when calculating payment for this order, not charging enough, however they accepted their mistake and only charged the low incorrect price.
Quick delivery despite Brexit, but prices have become too high
The delivery was rather quick, particularly given the absurd obstacles provide by Brexit.
Although this time the substantial discount made the purchase worth it, generally the prices are too high, some times rather heftier than in Britain, which defeats the purpose of buying in Europe. Also your competitors have kept substantially lower and more attractive prices.
I like the selection of wines and quick international delivery.
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7 Jun 2023
Verified review
Good selection delivered safely
Easy to order from the website with a good range of reasonably priced wines.
Delivery came as expected via DHL.
Packaging was excellent. Will definitely order again.
I’ve had the wines before so confident they will be fine.
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1 Jun 2023
Verified review
Easy ordering
I had been trying to locate a particular wine, with no success, until I came across your Company.
I can assure you I will be ordering again.
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1 Jun 2023
Verified review
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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31 May 2023
Verified review
Excellent Service
Kindly altered the delivery at my request.
Superbly Packaged wines
Good pricing
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31 May 2023
Verified review
all good
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30 May 2023
Verified review
Great company and staff but please get some of my wine in stock - it’s the fourth or fifth time I have ordered from you and I have to wait 3 to 4 weeks every time I order it.
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24 May 2023
Verified review
Smooth and hassle free!
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24 May 2023
Verified review
No goods but allegedly delivered.
No sign of parcel but allegedly delivered. Not with anyone with same postcode. Photo does not show address label or door number. Photo only shows a box, door step and pair of feet none of which recognised. Please sort out. You have my money but I have no goods.
Choice, competence of customer support and reliability lity
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23 May 2023
Verified review
Wine delivered was not as image advertised on web page
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22 May 2023
Verified review
Great service, very well packaged will be restocking with these guys
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22 May 2023
Verified review
Interesting wines
Very interesting wines
Very good service. Delivered at convenient time.
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17 May 2023
Verified review
Deliveries are always on time. Excellent service and prices. Thank you
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16 May 2023
Verified review
The service from the customer support team is great, they are really helpful and invested in your queries. One thing that would help in choosing wine is a little more information, guidance for when a wine is ready to drink or keep would be a real help
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