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Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
I was kept informed of dispatch and delivery and the wine arrived promptly.
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5 Oct 2023
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3 Oct 2023
Verified review
Excellent wine selection, good communication
An excellent selection of wines and good communication from customer services when I had some queries about shipping on my first order.
Ordering a half case of one of my favourites, at a better price than my usual merchant, I added four unknown-to-me singles from their extensive selection. Regrettably one of those four was spoiled but one was very good and one was exceptional; I love adding new favourites! I've placed a new order to have stock of those two new discoveries.
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3 Oct 2023
Verified review
A wide selection of wines some which do not appear to be available elsewhere.
Some of these wines I have purchased before and am very pleased with the quality.
Ordering is very easy and since Vinissimus changed their delivery service the delivery is very good.
All in all a very good service.
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2 Oct 2023
Verified review
Effortless ordering and fairly quick dispatch. Consider an alternative courier. DHL left on my doorstep 2 days before they said they would deliver (this is not legal for alcohol delivery)
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30 Sept 2023
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The easiest way to buy wine online. Excellent range. Detailed information and descriptions. Competitive pricing and great delivery service
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29 Sept 2023
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Customer service very good. Packaging very sturdy meaning wines arrived in perfect condition.
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28 Sept 2023
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Great experience, ordered 4 bottles of the same hire sangria and they arrived sooner than expected and all in tact. Thank you!
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28 Sept 2023
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Best price online, simple website, good communication, order delivered on time and all in good condition. Will certainly use this company again, well done to the team.
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28 Sept 2023
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Great
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28 Sept 2023
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Very good service thanks
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28 Sept 2023
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Easy to order quick delivery considering its coming from Spain
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28 Sept 2023
Verified review
Wide range of wine. Good communication. Excellent packaging
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