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Top positive review
16 Nov 2023
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I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
The product is great , except it arrived crushed by the delivery agent . I suggest use different type of packaging
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3 days ago
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4 days ago
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Almost Perfect
Very good product here - let down by one piece being delaminated from new.
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4 days ago
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Great birthday present
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5 days ago
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Good quality, fast delivery too
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5 days ago
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Perfect, rapid service.
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6 days ago
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A gold star for service and product.
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6 days ago
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Great family photographs puzzle
I liked the choice of options for a collage picture so I could include both landscape and vertical family photographs
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7 days ago
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8 days ago
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9 days ago
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10 days ago
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Not fit for purpose
very bad communication. no photo on the outer box so no way of being able to build the jigsaw! Was told that they didn't do this 'as it would spoil the surprise for birth/wedding announcements (as if anyone does that with a jigsaw!) but was later told it was because i didn't select a photo at checkout, but my options were only to select generic 'happy birthday etc' on box. I presumed this would be a gift box, with the photo of the puzzle on the actual jigsaw
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Answer by puzzleYOU UK
2 days ago
As a matter of fact, most of our photo puzzles are ordered as gifts and more people than one can imagine want the puzzle to remain a surprise until it has been completed. This led to the decision to offer an extra category with boxes without pictures to assure the surprise effect. For the reason that every customer owns the photo they upload for the puzzle, we did not tought it to be a problem in also offering puzzles without any example.
Nevertheless, in order to choose a puzzle box, it is necessary to click on one of the following categories:
1. Classic boxes
2. Boxes without any example
3. Birthday boxes
4. Theme boxes
5. Christmas boxes
You have selected a puzzle box from category 2. Not only did the preview show that the box does not contain any pictures, but this special category is also called: "Boxes without any example". We are sorry that you must have overseen this and we would be pleased if you could reconsider the accusation of bad communication.
10 days ago
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11 days ago
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11 days ago
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11 days ago
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12 days ago
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Amazing service and quality
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12 days ago
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I'd tried to do other personalised…
I'd tried to do other personalised jigsaws with no joy then found puzzleyou. Which I found I could actually understand and I did it. I only had to wait nervously for it to be delivered had I done it wrong. I literally couldn't wait but to say I'm pleased with my jigsaw is understated now I can't wait till Christmas to give it my daughter in law. It's better than I thought it could be so thank you
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13 days ago
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Great idea. I love it
It took me a while to find out how to move/crop the photos once I’d placed them but having found it, it worked well. The end product is great.
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