puzzleYOU UKReviews:
760 reviews in the last 12 months24,039 total reviews
Excellent
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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
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Top negative review
27 Dec 2023
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I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
22 Apr 2024
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22 Apr 2024
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22 Apr 2024
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22 Apr 2024
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21 Apr 2024
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20 Apr 2024
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18 Apr 2024
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10 days ago
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Not fit for purpose
very bad communication. no photo on the outer box so no way of being able to build the jigsaw! Was told that they didn't do this 'as it would spoil the surprise for birth/wedding announcements (as if anyone does that with a jigsaw!) but was later told it was because i didn't select a photo at checkout, but my options were only to select generic 'happy birthday etc' on box. I presumed this would be a gift box, with the photo of the puzzle on the actual jigsaw
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Answer by puzzleYOU UK
2 days ago
As a matter of fact, most of our photo puzzles are ordered as gifts and more people than one can imagine want the puzzle to remain a surprise until it has been completed. This led to the decision to offer an extra category with boxes without pictures to assure the surprise effect. For the reason that every customer owns the photo they upload for the puzzle, we did not tought it to be a problem in also offering puzzles without any example.
Nevertheless, in order to choose a puzzle box, it is necessary to click on one of the following categories:
1. Classic boxes
2. Boxes without any example
3. Birthday boxes
4. Theme boxes
5. Christmas boxes
You have selected a puzzle box from category 2. Not only did the preview show that the box does not contain any pictures, but this special category is also called: "Boxes without any example". We are sorry that you must have overseen this and we would be pleased if you could reconsider the accusation of bad communication.
26 Apr 2024
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Some pieces are missing
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Answer by puzzleYOU UK
29 Apr 2024
We are very sorry to hear that your photo puzzle is missing pieces. We apologize for this mishap. To find out which pieces are missing, please send a photo made of the so far completed puzzle by e-mail to service@puzzleyou.co.uk. Our service team will provide replacements as soon as possible.
10 Apr 2024
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Puzzle excellent,however UPS delivery was poor. The package was put in a secure locker but UPS did not give me a code to access locker. This was on a Friday and nobody in any offices to speak to until Monday. Puzzle you managed to get a code for me.
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8 Apr 2024
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High quality product, good colour and resolution. Good selection of collage templates. Reasonably quick delivery considering it comes from Germany and all the associated extra problems caused by Brexit.
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17 Mar 2024
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Great product!!
I’ve bought two puzzles from puzzleYOU and they have both been fabulous. The quality is excellent. Fast delivery too. Would definitely use again and have also recommended you to others.
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19 Mar 2024
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An excellent birthday gift
The process was quick and easy lots of options depending on what you were thinking of, quality of the final product is excellent I couldn't have asked for more......really impressed 😀
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14 Apr 2024
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The website so easy to use. I had to swap around a couple of photos and that was very easy too. The order took me less than five minutes and the puzzle arrived really quickly.
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5 Apr 2024
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Absolutely Perfect. Real value for money, and really high quality print. Very happy with quality, price and speed of delivery. Will definitely use again.
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30 Mar 2024
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Excellent quality
I got a 48 pieces and 1000 pieces puzzle, both look great. Superb quality pieces, lovely presentation box. Highly recommended.
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11 Apr 2024
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My husband loves his puzzle. The reviews were correct. Customer service was excellent. I will definitely order again.
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24 Mar 2024
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Its so easy to use tne website. puzzles are good quality
Don’t think you need to do anything to improve
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30 Mar 2024
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Excellent quality and speed of delivery. Have ordered quite a few and they have been consistently good.
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25 Mar 2024
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I am very pleased with the puzzle but I didn't get the writing right so it spoiled the effect.
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