puzzleYOU UK- Logo - reviews

puzzleYOU UK
Reviews:

763 reviews in the last 12 months24,037 total reviews  

4.84
Excellent

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Top positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Top negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK

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9 Oct 2023
 Verified review
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13 Sept 2023
 Verified review
Jigsaw puzzle has not been delivered. Trying to find out if it has been lost
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Answer by puzzleYOU UK
14 Sept 2023
We are sorry that the courier did not deliver your parcel within the scheduled time. We have launched an investigation into the whereabouts of your parcel. Please do not worry, in 99% of cases such a parcel resurfaces and if not, we will of course ensure its replacement. May we ask you to kindly rate our work here if you have actually received the photo puzzle?
8 Sept 2023
 Verified review

Very pleased with jigsaw but website not perfect.

Adding photos to the template was easy but going 'back' on the website didn't always work. I found that I frequently had to start from the beginning again. I am delighted with the result.
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1 Sept 2023
 Verified review
Ease of uplifting my photo
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31 Aug 2023
 Verified review

Good but expensive.

Easy to upload and create a puzzle but quite expensive. To buy a puzzle, a frame and delivery can cost £65 which makes on picture very expensive. Perhaps you could do some sort of saving for multi buy.
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29 Aug 2023
 Verified review

Good service.

Design is good but improved editing features would make it even better. Delivery was prompt.
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20 Aug 2023
 Verified review
Am happy with the quality of the pieces and the clarity of the picture. However, what has stopped me giving more stars is the fact that the picture is not square so have a dark border along the top and down one side which is disappointing.
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Answer by puzzleYOU UK
23 Aug 2023
Thank you for your comment, this is however not a border, but your carpet. You seem to have put a regular photo down on the carpet in order to make a digital photograph of it. After having uploaded this photograph to our ordering system, our preview showed that part of your carpet was on the puzzle. We are sorry that you nevertheless confirmed the order and did not ask us for advice. We offer the opportunity to design a puzzle entirely by yourself. Since we are not involved in the preparation of this design, we must place the responsibility for careful preparation on the customer. This is because the uploaded photos are sent directly to the printing machines as an immutable file.
17 Aug 2023
 Verified review
The box picture .the jigsaw pieces are a bit small
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10 Aug 2023
 Verified review
Easy to create a personalised puzzle. Good quality pieces and sturdy box. However to edit and rotate etc was a little frustrating. Not sure that rotation was an option. Overall very pleased and jigsaw made a great Wedding Anniversary gift.
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28 Jun 2023
 Verified review
Quick delivery, lovely box
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22 Jun 2023
 Verified review
Jigsaw puzzles looked exactly like photos
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8 Jun 2023
 Verified review
Can only give good right now, it was a gift. Not given yet, but the box looks good, turned up on time
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5 Jun 2023
 Verified review

Poor Communication

When i ordered the puzzle a confirmation e-mail did not materialise so I assumed that the order had not gone through. I tried again the next day and again received no confirmation e-mail. Within a few minutes, I then thought to check my credit card and found that payment had been taken for both orders. I immediately contacted Puzzle for You by e-mail on their contact address to cancel the latest orders and explain the situation. I never got any response whatsoever and both orders arrived. I now have 2 identical puzzles :(
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Answer by puzzleYOU UK
9 Jun 2023
We are very sorry that it has come to this misunderstanding. After our customers service had answered to your e-mail, we received a message that our answer to you had been blocked by your mail server. We assume that this might have been the reason why our order confirmation did not reach you either. Our customer service will contact you to find a solution. In relation to the misunderstanding mentioned above, we would like to inform all readers here about the following: Once you have confirmed your order and the payment has gone through, you will automatically be taken to the so-called checkout page. On this page you will not only find all information about the order but also your order number. By clicking the order number you will be lead to your personal status page, where you may monitor the progress of your order. It is recommended to save the web address of your status page until you receive the order.
15 May 2023
 Verified review
Very pleased with the 100 piece puzzle which is perfect for grandchildren. Seems well made and comes in nice box with photo on the front. Not cheap, but it is cheaper than some similar photo sites.
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