puzzleYOU UKReviews:
764 reviews in the last 12 months24,036 total reviews
Excellent
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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
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Top negative review
27 Dec 2023
Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
15 Dec 2023
Verified review
Did not receive package
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Answer by puzzleYOU UK
4 Jan 2024
In case a parcel does not arrive within the expected time range, please inform our customers service. They will be glad to intermediate with the courier and find out where the parcel is. So far we have always been able to locate parcels, but in your case, the wait took a little longer than usual, so you opted for a refund and we have fulfilled your wish.
14 Dec 2023
Verified review
The wrong puzzle was sent to me, I have been unable to contact the Puzzle company. I would like a full refund.
The present and surprise I had planned for my Dad is not ruined.
Very disappointed and I have not received a refund.
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Answer by puzzleYOU UK
18 Dec 2023
We know that we cannot make up for a failed surprise and once again offer our sincere apologies. We have arranged for a full refund today.
12 Dec 2023
Verified review
Blurred
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Answer by puzzleYOU UK
13 Dec 2023
After having uploaded your photo, a preview appears and a 5 star rating below shows you how good the resolution of your photo is. Your photo got only one star, meaning that it has a very low resolution. In this case it would have been better to ask us for advise rather than confirming the order with a bad quality photograph.
11 Dec 2023
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6 Dec 2023
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4 Dec 2023
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Having a photo turned into a jigsaw puzzle is wonderful and a very special and personalised gift. My puzzle arrived very quickly too
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2 Dec 2023
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1 Dec 2023
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Poor quality of cardboard/pieces. Colours are not making sense black is dark green, blue is black, etc. colours are really poor quality…
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Answer by puzzleYOU UK
5 Dec 2023
If the puzzle really is as described by you, then it would make sense to contact customer service and send them a picture of the print result. The photo should however show something more than just one puzzle piece. Fact is that none of our puzzles has poor quality cardboard and if the colours do not match the photograph, you can make use of your guarantee and receive a new photo puzzle with the quality we have become known for.
1 Dec 2023
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25 Nov 2023
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Quick easy service
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21 Nov 2023
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Pack it better as its a Christmas present and the box was damaged
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18 Nov 2023
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it was quick and of good quality
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15 Nov 2023
Verified review
Very pleased with the product.
However the delivery was late and had been moved around the country before eventually arriving. I was informed three times of a change of delivery day, so I was kept in the loop.
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11 Nov 2023
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I liked the quality of the jigsaw. The picture was well represented and the box is smart.
I was disappointed when, within seconds of sending the picture I realised I sent the wrong one and you were even then unable to exchange it for the better one, and your response was not helpful. I realise that I should have sent the right picture in the first place, but as it was a gift for a recently widowed mother I needed to get it right and your intransigence meant that I had to buy a second jigsaw to make it better. A shame you are so difficult about this.Especially as I wrote within seconds of placing the order.
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10 Nov 2023
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Great communication
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27 Oct 2023
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Late delivery
Estimated date of delivery was optimistic. Arrived 4 days late after being stuck in Germany for 3 days with no action and no explanation.
I also would have preferred a plain boxed item as illustrations of jigsaw pieces all over parcel somewhat gives the game away if meant as a surprise.
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22 Oct 2023
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Great product, delivery not so good.
I was given a delivery date, which I then changed to a date I would be home. The delivery time was then updated to a time that had already passed, then the actual delivery was made the next day, so I had to go and collect it from a collection point. Great product, delivery not so good.
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20 Oct 2023
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Loved the boxes. Only reason not given an overall 5 star is that my photo wasn't on the front of the boxes.. So will have to print it off individually and put inside the boxes. This could have been my own fault as I didn't realise that you needed to state thar you wanted the jigsaw picture on the front of the box. Apart from this problem, the whole experience was a good one and the end results where excellent. Kind regards Rosie Nicholson
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Answer by puzzleYOU UK
23 Oct 2023
To make the large number of layouts more manageable, we have divided our puzzle boxes into 5 categories:
1. Classic boxes
2. Christmas boxes
3. Boxes without any example
4. Birthday boxes
5. Theme boxes
You have selected a puzzle box from category 3. These puzzle boxes are actually intended for customers, who want the puzzle to remain a surprise until it has been completed. For example, when there is a marriage proposal on the puzzle or the announcement of a grandchild.
18 Oct 2023
Verified review
Plain packaging please
Very disappointed that when delivered it comes in packaging that has jigsaws printed all over it.. my husband knows that I know have a jigsaw for his pressie.
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17 Oct 2023
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Everything is great except delivery times
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