puzzleYOU UKReviews:
766 reviews in the last 12 months24,013 total reviews
Excellent
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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
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Top negative review
27 Dec 2023
Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
4 days ago
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Some pieces are missing
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6 days ago
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10 days ago
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Excellent quality and fast delivery.
1000 piece jigsaw was excellent quality and delivery was within a few days. The only reason for the four stars is that they are quite expensive. I have purchased five jigsaws so far and it would be nice if returning customers got a reduced price.
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6 Apr 2024
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2 Apr 2024
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The jigsaw pieces not as good as had of others
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25 Mar 2024
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I am very pleased with the puzzle but I didn't get the writing right so it spoiled the effect.
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20 Mar 2024
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I bought a 1000 piece puzzle and decided to frame it. It was then I found that PuzzleYou produce their puzzle a different size to the standard 1000 piece size. This means that had to buy a frame from them instead of having a large choice of generic frames. Very disappointing.
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Answer by puzzleYOU UK
25 Mar 2024
We would like to inform you that there is no such thing as a standard size for puzzles. 1000 pieces only indicates how many pieces a jigsaw puzzle has. We are specialised in producing premium jigsaw puzzles and as we are not a frame manufacturer, we offer this timeless-looking frame only as a nice to have accessory. We are not forcing anyone to buy this frame and we think there are plenty of framers to be found who can make a frame to your taste with any size you want.
11 Mar 2024
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6 Mar 2024
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5 Mar 2024
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21 Feb 2024
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Cheaper in price but everything else good
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20 Feb 2024
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The puzzle was sent with out a picture I’ve emailed and called nemouros occasions without any response! We can’t actually do the puzzle without the picture I’ll keep trying to contact them
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Answer by puzzleYOU UK
22 Feb 2024
To make the large number of layouts more manageable, we have divided our puzzle boxes into 5 categories:
1. Classic boxes
2. Christmas boxes
3. Boxes without any example
4. Birthday boxes
5. Theme boxes
You have selected a puzzle box from category 3. These puzzle boxes are actually intended for customers, who want the puzzle to remain a surprise until it has been completed. For example, when there is a marriage proposal on the puzzle or the announcement of a grandchild. It would be inappropriate for us to anticipate the surprise with a picture in the box.
We kindly ask for your understanding. Our service team has sent you an example by e-mail.
19 Feb 2024
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15 Feb 2024
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26 Jan 2024
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Quality looks good
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26 Jan 2024
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Disappointed as to how the pieces are and the quality of the picture
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Answer by puzzleYOU UK
30 Jan 2024
After having uploaded a photo, a preview appears with a 5 star rating for the resolution of the chosen photograph. In your case only 1 star was given, meaning that your photo had a very low resolution. Furthermore the photograph contained some signs, which show that you seem not to have uploaded the original photograph but a downsized version that probably has gone through social media. We are sorry that you did not ask us for advice and went ahead with the order despite the poor rating of the photo. The higher the resolution of a photo, the sharper the printing result.
9 Jan 2024
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5 Jan 2024
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Order arrived late for Christmas
Bought a personalised puzzle for my wife for Christmas and was assured it would arrive before Dec 25. It didn't arrive until about five days after. Very disappointed.
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Answer by puzzleYOU UK
11 Jan 2024
In the week before Christmas, our production team worked 24/7 and, as a result, we managed to get your order shipped within 24h. So in that respect, we did a tremendous job. For all employees, this Christmas was ideal, 4 days off in a row. But of course this also applied to the people working in the courier services, which is why we understand your disappointment after your parcel arrived at the distribution centre in Croydon on the Friday before Christmas, but got stuck there and was not forwarded on the route to Raynes Park.
Although we as producers cannot help the fact that the Friday before Christmas must have been a madhouse at this distribution centre, we apologise for the delay and hope that the puzzle will provide enjoyment after all.
3 Jan 2024
Verified review
Too late for Xmas
Was part of my grandsons Xmas present - arrived on 28th Dec.
Maybe the delivery companies fault. Just disappointed.
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Answer by puzzleYOU UK
4 Jan 2024
According to the information provided by UPS, there were disruptions in the Eurotunnel, which prevented some shipments from being delivered on time. This is a case of force majeure, which is why we have not been able to see this delay coming in advance. We are very sorry for the delay and we also want to apologise on behalf of UPS for the inconvenience caused. We know we can't make up for a ruined Christmas surprise, but we hope the gift will still bring joy even afterwards.