puzzleYOU UKReviews:
761 reviews in the last 12 months24,020 total reviews
Excellent
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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
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Top negative review
27 Dec 2023
Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
18 Nov 2023
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it was quick and of good quality
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1 Sept 2023
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Ease of uplifting my photo
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28 Jun 2023
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Quick delivery, lovely box
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30 Dec 2023
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Nice looking product
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10 Nov 2023
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Great communication
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25 Nov 2023
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Quick easy service
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20 Dec 2023
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17 Dec 2023
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11 Dec 2023
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6 Dec 2023
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2 Dec 2023
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1 Dec 2023
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9 Oct 2023
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27 Dec 2023
Verified review
Great product, issue with cut of pieces this year.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Answer by puzzleYOU UK
28 Dec 2023
We very much appreciate your bringing this to our attention. Due to the higher speed, at which we work in production in the pre-Christmas period, such mistakes are sometimes overlooked. Should you however prefer to receive a puzzle with the quality you are used to from us, please be so kind as to send a photo of the misshapen puzzle pieces to customer service. They will be happy to send you a perfect copy.
5 Jun 2023
Verified review
Poor Communication
When i ordered the puzzle a confirmation e-mail did not materialise so I assumed that the order had not gone through. I tried again the next day and again received no confirmation e-mail. Within a few minutes, I then thought to check my credit card and found that payment had been taken for both orders. I immediately contacted Puzzle for You by e-mail on their contact address to cancel the latest orders and explain the situation. I never got any response whatsoever and both orders arrived. I now have 2 identical puzzles :(
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Answer by puzzleYOU UK
9 Jun 2023
We are very sorry that it has come to this misunderstanding. After our customers service had answered to your e-mail, we received a message that our answer to you had been blocked by your mail server. We assume that this might have been the reason why our order confirmation did not reach you either. Our customer service will contact you to find a solution.
In relation to the misunderstanding mentioned above, we would like to inform all readers here about the following: Once you have confirmed your order and the payment has gone through, you will automatically be taken to the so-called checkout page. On this page you will not only find all information about the order but also your order number. By clicking the order number you will be lead to your personal status page, where you may monitor the progress of your order. It is recommended to save the web address of your status page until you receive the order.
27 Oct 2023
Verified review
Late delivery
Estimated date of delivery was optimistic. Arrived 4 days late after being stuck in Germany for 3 days with no action and no explanation.
I also would have preferred a plain boxed item as illustrations of jigsaw pieces all over parcel somewhat gives the game away if meant as a surprise.
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22 Oct 2023
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Great product, delivery not so good.
I was given a delivery date, which I then changed to a date I would be home. The delivery time was then updated to a time that had already passed, then the actual delivery was made the next day, so I had to go and collect it from a collection point. Great product, delivery not so good.
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20 Aug 2023
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Am happy with the quality of the pieces and the clarity of the picture.
However, what has stopped me giving more stars is the fact that the picture is not square so have a dark border along the top and down one side which is disappointing.
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Answer by puzzleYOU UK
23 Aug 2023
Thank you for your comment, this is however not a border, but your carpet. You seem to have put a regular photo down on the carpet in order to make a digital photograph of it. After having uploaded this photograph to our ordering system, our preview showed that part of your carpet was on the puzzle. We are sorry that you nevertheless confirmed the order and did not ask us for advice.
We offer the opportunity to design a puzzle entirely by yourself. Since we are not involved in the preparation of this design, we must place the responsibility for careful preparation on the customer. This is because the uploaded photos are sent directly to the printing machines as an immutable file.
14 May 2023
Verified review
Order arrived several days later than expected so missed the birthday it was bought for. Used puzzleyou rather than another cheaper company as they stated it would arrive in time so disappointing. Product good when it arrived though.
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14 Dec 2023
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The wrong puzzle was sent to me, I have been unable to contact the Puzzle company. I would like a full refund.
The present and surprise I had planned for my Dad is not ruined.
Very disappointed and I have not received a refund.
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Answer by puzzleYOU UK
18 Dec 2023
We know that we cannot make up for a failed surprise and once again offer our sincere apologies. We have arranged for a full refund today.