tradefurniturecompany.co.ukReviews:
198 reviews in the last 12 months2,485 total reviews
Excellent
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Top positive review
26 May 2023
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Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
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Top negative review
15 Jul 2023
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The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
9 Jul 2023
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Cannot fault their service and quality
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22 Jun 2023
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Beautiful furniture
Excellent service
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26 May 2023
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Furniture
Good customer service and very helpful
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14 Jul 2023
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Excellent service beautiful furniture
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29 Jul 2023
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Efficient service, quality furniture
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14 Jul 2023
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Excellent service, and great item.
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12 Dec 2023
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Very good company
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22 Dec 2023
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21 Dec 2023
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19 Dec 2023
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15 Dec 2023
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24 Nov 2023
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18 Nov 2023
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9 Nov 2023
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27 Oct 2023
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7 Oct 2023
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1 Oct 2023
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26 Sept 2023
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11 Dec 2023
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25 Aug 2023
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Received a damaged wine rack. Only offered a 10% refund or replacement. 10% is not an appropriate refund for damaged goods. My son (birthday present for him) wanted to keep the item as it had nice grain on the doors.
I asked for a filler and was directed to B&Q! Cost of filler would be most of the 10% discount.
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Answer by tradefurniturecompany.co.uk
27 Aug 2023
Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mail trail was very pleasant with no indication that you were unhappy with any option offered. We do not stock or sell wood filler so in response to your query about wood filler we offered advice that it can be bought from high street retailers very cheaply, I have found a natural colour wood filler for £4 at this retailer so significantly less than the 10% refund received. If you are still unhappy we are more than happy to extend the offer to exchange or refund the item for you so please get in touch if you want another option as it is really important to us that every customer is really happy with their purchase.