Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
26 May 2023
Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
Ordered 6 dining chairs which on arrival were nothing like what I'd ordered from the pictures and description on the Website, however, they insisted that they were the correct chairs even after I'd sent pictures. Plus side, got refunded for delivery and not charged return fee. I've seen other chairs on their Website but won't be ordering again for fear of more hassle. You could improve by not sticking the customer out that they were the correct chairs when they were clearly not. An apology would be more well received. I know the difference between warm dark brown legs and black gloss!
Report review
Answer by tradefurniturecompany.co.uk
16 Apr 2024
I am sorry that you were unhappy with the colour of the chairs hence us offering a free return and full refund, customer service is very important to us and we were more than happy to collect from you and refund for you and I can see that you were offered an immediate apology via e-mail as you stated the legs were not as expected. The legs are dark Brown and not Black which I think is where there may have been some confusion as the sales team have informed you that the chairs that were delivered were the correct ones ordered with the dark Brown leg though the legs were darker than expected. Our Rattan chairs come with either a light wood or dark wood leg as they sit with many of our wooden tables in a variation of colours and as you do know that you can easily return items so if you would like to re order with us please give us a call and we will be happy to chat through available for you.
12 Apr 2024
Verified review
I have not received my order. I have been notified of shipping issues and that it will be expected in June.
Report review
Answer by tradefurniturecompany.co.uk
16 Apr 2024
I am sorry that the item you ordered has been delayed by a few weeks, it was expected on the 30th May and due to shipping delays beyond our control it will now be arriving on the 13th June. We do have live stock status on the website and we do update customers as soon as we are aware of any further delays as we did in your case. We do have alternative items in stock so if you would like to consider an alternative item please contact us and we will be happy to help. We will be back in touch once we have a delivery date for you and I hope you may re consider leaving more stars in your review once you see how beautiful the furniture is.
12 Mar 2024
Verified review
Very easy to order, quick delivery & delivery could be tracked. Tables well packed & very good quality
Report review
18 Mar 2024
Verified review
There was a mix up andbi received an incorrect item, I contacted the company immediately and received a prompt response apologizing for the error and advising how this would be resolved. I received my replacement order within the week.
The service was very good and professional.
Report review
12 Mar 2024
Verified review
Reliable, efficient and quick delivery
Report review
29 Mar 2024
Verified review
Excellent products and excellent service from start to finish. Highly recommend this company.
Report review
26 Mar 2024
Verified review
Lovely furniture
Easy to order, excellent delivery service, lovely furniture
Report review
20 Mar 2024
Verified review
Dealt with swiftly kept informed and lovely driver
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.