tradefurniturecompany.co.uk

Reviews:

I am sorry that you were unhappy with the colour of the chairs hence us offering a free return and full refund, customer service is very important to us and we were more than happy to collect from you and refund for you and I can see that you were offered an immediate apology via e-mail as you stated the legs were not as expected. The legs are dark Brown and not Black which I think is where there may have been some confusion as the sales team have informed you that the chairs that were delivered were the correct ones ordered with the dark Brown leg though the legs were darker than expected. Our Rattan chairs come with either a light wood or dark wood leg as they sit with many of our wooden tables in a variation of colours and as you do know that you can easily return items so if you would like to re order with us please give us a call and we will be happy to chat through available for you.

I am sorry that the item you ordered has been delayed by a few weeks, it was expected on the 30th May and due to shipping delays beyond our control it will now be arriving on the 13th June. We do have live stock status on the website and we do update customers as soon as we are aware of any further delays as we did in your case. We do have alternative items in stock so if you would like to consider an alternative item please contact us and we will be happy to help. We will be back in touch once we have a delivery date for you and I hope you may re consider leaving more stars in your review once you see how beautiful the furniture is.

I can see that you have contacted us about this and we are arranging an exchange for you. We do charge a re stocking fee for items returned without the box but this would not apply for an exchange or faulty item as in your case. We do also send a delivery guide and there is a sticker on the box to ensure customers are aware to keep the box in case of return. Our furniture has a 12 month guarantee so please rest assured that you can contact us should you have any further issues or concerns.

I am so sorry that you have received an item that was not as expected, please contact our sales team and we will resolve any issues for you as we would never want a customer to be less than happy with their furniture.

I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve supply chain issues caused by this activity. We are an online retailer and therefore we do not have a shop, this enables us to sell our furniture at a lower cost as we do not have the expense of retail premises but we do allow customers to visit the showroom at our warehouse which is only possible during the warehouse operating hours as stated on our website here; https://www.tradefurniturecompany.co.uk/opening-hours We do have live chat, phone lines and e-mail options available 7 days a week in addition to the opening hours on the website in order to answer any questions about showroom opening hours. If you have any questions or wish to change your order please contact us and we will be happy to help you.

Thank you for your feedback which is greatly valued. In order to keep delivery costs as low as possible for our customers we offer a standard maximum delivery charge of just £19.95 which means that we operate each run at a loss hence not being possible to operate a 2 man delivery service without increasing the delivery charge by a significant amount. As most customers prefer a lower delivery charge we only offer a single man delivery service though I do understand this can be problematic due to the weight of the solid wood furniture, as we offer a 2-3 hour delivery window this gives our customers the chance to arrange for help to be on hand if required and our drivers can assist in getting items upstairs if there is adequate help and we are aware in advance so we can allocate additional delivery time. Our packaging can be flattened and disposed of in household recycling bins as we use recyclable packaging. I am glad you are happy with the furniture and we do constantly evaluate our service and cost to try to get the best possible balance between service and cost.

Hi, Our drivers should always deliver to a ground floor room of your choice unless there are access restrictions that prevent them from manoeuvring throughout the property, we are not insured to take furniture upstairs hence the ground floor delivery. If our driver did not do this for you then I am really sorry as a doorstep delivery is certainly not what we promote. I will investigate this matter and speak to the driver concerned to ensure that we always deliver to a ground floor room of choice for every customer.

Hi, Thank you for your review and I am so glad you love the furniture. As advised on the website and on the order confirmation and subsequent e-mail we operate a single man delivery service in order to keep the delivery charge as low as possible so as advised there is no option for a 2 man delivery service though our drivers will place the furniture in a ground floor room of your choice and if you select unwrap the driver will unwrap and place in position for you.

Certain items such as dining tables, benches and a few items with slim legs require the legs to be attached at the time of delivery to avoid damage in transit but we do send a delivery guide to advise how to assemble such items. If there is an issue with a leg we would be more than happy to resolve this for you so please contact us and we will advise of the options available for you.

Hi, The highest standard delivery charge is £19.95 regardless of how many items you order so as long as you check out all your items on one order you will never pay more than £19.95 for a standard delivery. We have also reduced our delivery costs in recent years despite rising fuel costs so hopefully our customers will still see the delivery fee as good value but thank you kindly for your feedback which we always value.

Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mail trail was very pleasant with no indication that you were unhappy with any option offered. We do not stock or sell wood filler so in response to your query about wood filler we offered advice that it can be bought from high street retailers very cheaply, I have found a natural colour wood filler for £4 at this retailer so significantly less than the 10% refund received. If you are still unhappy we are more than happy to extend the offer to exchange or refund the item for you so please get in touch if you want another option as it is really important to us that every customer is really happy with their purchase.

Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 20th May at 16.08 and our personal e-mail update was sent out on the 20th March at 17.02 by Georgia. You have then received a text and an e-mail from the delivery team on the 28th May offering you a delivery slot well within the 10 working days we quote for delivery. I hope you are able to check your junk/spam and see our communication. You can also log back into your account to see your order history and we are available 7 days a week via phone, e-mail or live chat if you wish to follow up on your order.