tradefurniturecompany.co.ukReviews:
199 reviews in the last 12 months2,487 total reviews
Excellent
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Top positive review
26 May 2023
Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
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Top negative review
15 Jul 2023
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The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
21 Sept 2023
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Arrived in excellent condition and delighted with the table. Thank you again.
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18 Sept 2023
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Great Service
Lovely furniture, quick delivery. Highly recommend.
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14 Sept 2023
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Excellent service from this company. They keep you informed every step of the way. The staff at the office and the delivery drivers are nice and friendly and I have found them to be very helpful.
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8 Sept 2023
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Faultless.
Could not fault this company at all. From the ease of the original order, the choice of delivery dates, the courteous delivery driver who was spot on time…. From order to delivery, the whole service was excellent and the product is beautiful.
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7 Sept 2023
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delivery guys were brilliant and on time made sure everything was okay before they left
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7 Sept 2023
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Lovely chairs, excellent customer service
Lovely chairs, great quality. Excellent and efficient customer service. Delivery drivers really good too. Would highly recommend this company.
Excellent customer service
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1 Sept 2023
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Great furniture, great excellent service
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30 Aug 2023
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Excellent products
Delivery was on time driver very professional and courteous products were as described good quality. Very pleased with items
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27 Aug 2023
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Good service .Good quality.
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26 Aug 2023
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Excellent as always from start to finish.
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25 Aug 2023
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Received a damaged wine rack. Only offered a 10% refund or replacement. 10% is not an appropriate refund for damaged goods. My son (birthday present for him) wanted to keep the item as it had nice grain on the doors.
I asked for a filler and was directed to B&Q! Cost of filler would be most of the 10% discount.
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Answer by tradefurniturecompany.co.uk
27 Aug 2023
Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mail trail was very pleasant with no indication that you were unhappy with any option offered. We do not stock or sell wood filler so in response to your query about wood filler we offered advice that it can be bought from high street retailers very cheaply, I have found a natural colour wood filler for £4 at this retailer so significantly less than the 10% refund received. If you are still unhappy we are more than happy to extend the offer to exchange or refund the item for you so please get in touch if you want another option as it is really important to us that every customer is really happy with their purchase.
24 Aug 2023
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Good swift delivery, easy site to order on, furniture is great quality
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22 Aug 2023
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Bought Three pieces of furniture in the last three years Lovely furniture and prompt delivery .
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21 Aug 2023
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Very good products and very reliable and pleasant service. It is a nice shopping experience e.
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21 Aug 2023
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Very good at updates. Furniture not arrived yet, but it will.
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19 Aug 2023
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Lovely quality furniture, good prices and delivery too.
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18 Aug 2023
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16 Aug 2023
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Always buy my furniture here. Website is easy to navigate, they supply wood samples to give you an idea of finishes/colour. Ordering and delivery is hassle free and always get a friendly courier. I would give a 5* but the downside is they don't deliver to toom of choice, only to your door so I've had to rely on friends to move stuff to where I need it. Otherwise would definitely recommend.
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Answer by tradefurniturecompany.co.uk
18 Aug 2023
Hi, Our drivers should always deliver to a ground floor room of your choice unless there are access restrictions that prevent them from manoeuvring throughout the property, we are not insured to take furniture upstairs hence the ground floor delivery. If our driver did not do this for you then I am really sorry as a doorstep delivery is certainly not what we promote. I will investigate this matter and speak to the driver concerned to ensure that we always deliver to a ground floor room of choice for every customer.
11 Aug 2023
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Prompt and professional delivery of our bookcase
Lovely quality and solid piece of furniture
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8 Aug 2023
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Great Experience
I’ve just recently bought a gorgeous dining table from Trade Furniture Company and the whole experience has been incredible. Stress free, and kept up to date at all times. Delivery man was speedy and courteous. Order was placed on a Friday and I had my table the following Tuesday. Cannot recommend more highly. I will be back for sure. I’m only sorry I can’t add a picture so you can all see it!
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