tradefurniturecompany.co.ukReviews:
198 reviews in the last 12 months2,486 total reviews
Excellent
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Top positive review
26 May 2023
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Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
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Top negative review
15 Jul 2023
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The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
29 Oct 2023
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Easy and efficient and lovely helpful staff
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28 Oct 2023
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Good quality furniture.
Good quality furniture (I have purchase 4 items), as described. Great service.
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27 Oct 2023
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27 Oct 2023
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Great service through the whole process down to delivery info.
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19 Oct 2023
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Good quality items, prompt delivery. Very happy 😊
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15 Oct 2023
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Great price good communication prompt delivery
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12 Oct 2023
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Such a labour of love to deal with Trade Furniture Ltd. From buying the beautiful furniture to its delivery has been a delightful experience. Sarah, on customer service was quick, efficient and a please to speak to. I 100% be buying again from this company. (Wish there were more like them today)
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12 Oct 2023
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I am in Love with this Jali coffee table I purchased!!!!! It is the Focal point of my lounge. There is the coffee table and then everything els. Everytime I look at it I smile. It is so beautiful, solid piece, heavy and strangely the wood smells really nice. I recommend to every one to go and purchase one, what you get and at the price it’s a steel.
Added bonus the staff are amazing, helpful and you won’t get a better delivery guy.
Thanks
JP
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MS
Mel S.
Grantham
11 Oct 2023
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The furniture I have purchased is exactly as I expected from the photos and description on the website. It is a good quality, well made and the colours in the mango wood are lovely. The company communicated well and my delivery arrived when expected, with all items in good condition.
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7 Oct 2023
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7 Oct 2023
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The service and the delivery were outstanding
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4 Oct 2023
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The service was excellent and the delivery was spot on
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4 Oct 2023
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Great service love my table chairs just looks like pictures delivery was excellent would recommend to anyone thanks Ann
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1 Oct 2023
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29 Sept 2023
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I am so happy with my gorgeous ltable. I love it. The delivery guy was excellent very helpful & friendly. Only problem one of the legs the big bolt won't go through. I hope to find someone who can help me drill through hole in leg. To be able to get screw through.
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28 Sept 2023
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Beautiful high quality furniture
Furniture beautiful, always well packaged for safe delivery. Ordering on the website and tracking problem free and delivery is always prompt. Friendly and helpful delivery guy. As mentioned following previous orders where this drops a star is that the company is not licensed to take furniture to an upstairs room which if you live on your own or are elderly or disabled this may be problematic. The other reason I couldn't justify giving 5 stars is that the unwrap service is not value for money and I wouldn't recommend it as it's a 2 man job for anything big so you end up assisting the delivery man and you're not licenced to take away the packaging which would be the greatest value for this service when purchasing a number of large items. Other than that I would highly recommend based on quality of products.
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Answer by tradefurniturecompany.co.uk
2 Oct 2023
Thank you for your feedback which is greatly valued. In order to keep delivery costs as low as possible for our customers we offer a standard maximum delivery charge of just £19.95 which means that we operate each run at a loss hence not being possible to operate a 2 man delivery service without increasing the delivery charge by a significant amount. As most customers prefer a lower delivery charge we only offer a single man delivery service though I do understand this can be problematic due to the weight of the solid wood furniture, as we offer a 2-3 hour delivery window this gives our customers the chance to arrange for help to be on hand if required and our drivers can assist in getting items upstairs if there is adequate help and we are aware in advance so we can allocate additional delivery time. Our packaging can be flattened and disposed of in household recycling bins as we use recyclable packaging. I am glad you are happy with the furniture and we do constantly evaluate our service and cost to try to get the best possible balance between service and cost.
26 Sept 2023
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24 Sept 2023
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Wonderful quality and the service is superb, which includes the friendly driver.
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24 Sept 2023
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Great service and products
Very friendly and helpful and quick service. Products are great too and decently priced
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22 Sept 2023
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Great engagement & delivery guy helped me bring the furniture up to the second floor which was great.
The TV unit furniture is of really good quality. Very pleased with it.
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