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tradefurniturecompany.co.uk
Reviews:

195 reviews in the last 12 months2,482 total reviews  

4.81
Excellent

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Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk

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Latest first
20 Jun 2023
 Verified review
The furniture is lovely. What they said they would do, they did. Delivery on time, driver very helpful and friendly. A very good experience altogether.
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19 Jun 2023
 Verified review

Highly recommended.

Merchandise arrived - well packed - before deadline - of surprisingly high quality. Nothing to fault. Based on this experience I will buy from then again when I need something they have. I recommend this seller.
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18 Jun 2023
 Verified review
Good communication for the delivery and please with the piece of furniture
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13 Jun 2023
 Verified review
Amazing service and furniture ,very happy
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11 Jun 2023
 Verified review

Original 1 star

Absolutely love my table and chairs, really good quality, had lots of positive comments. Did have a wait for them but well worth the wait, anyone thinking about purchasing you won't be disappointed 🥰
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4 Jun 2023
 Verified review
Good delivery time and excellent product.
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28 May 2023
 Verified review
great product, delivered safely when you said it would be delivered. perhaps a little more communication at the front end. i had to chase on day 8 as i had not heard about a delivery date
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27 May 2023
 Verified review
Money taken had two emails about delivery in about ten days but not a word since and it’s been eight days since ordering
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Answer by tradefurniturecompany.co.uk
29 May 2023
Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 20th May at 16.08 and our personal e-mail update was sent out on the 20th March at 17.02 by Georgia. You have then received a text and an e-mail from the delivery team on the 28th May offering you a delivery slot well within the 10 working days we quote for delivery. I hope you are able to check your junk/spam and see our communication. You can also log back into your account to see your order history and we are available 7 days a week via phone, e-mail or live chat if you wish to follow up on your order.
26 May 2023
 Verified review

Furniture

Good customer service and very helpful
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26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.
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25 May 2023
 Verified review
Customer service is very good, I received a phone call aswell as a text to confirm delivery. The tables are lovely just a couple of minor marks on two of them but not extreme enough to return. All in all I'm a happy customer.
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24 May 2023
 Verified review

Very professional service and quality furniture

From an initial quick phone call to Trade Furniture Company to check availability and price, to ordering online, to payment and then email confirmations that followed, and then on to delivery date and time confirmation (that was correct almost to the minute!), it is hard to fault the service. The quality of the furniture was outstanding, and when I reported a minor fault, I was offered a choice of refund and return (including delivery cost), exchange for a similar item, or a partial refund, which I accepted. Overall, very pleased with our purchases. Would use them again and would recommend them to anyone.
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19 May 2023
 Verified review
The unit I purchased is beautiful, excellent quality. I didn't wait long for delivery, which came within timeslot I chose the day before. Delivery driver bròught it to my choice of room. He was very helpful and polite. I would definitely and highly recommend this company
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17 May 2023
 Verified review
Easy to use website. Kept updated the whole way through to delivery. Have used several times.
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6 May 2023
 Verified review
Excellent quality product at a good price and easy to place and collect my order
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