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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Good - but I wasn't really clear re the delivery charge before I checked out
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29 Nov 2023
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Great shoes sadly tarnished by poor packaging and damaged box. Need to pay more attention to packaging.
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29 Nov 2023
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The lady that served us was very pleasant and helpful, nothing was too much trouble.
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29 Nov 2023
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10 Nov 2023
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More attentive staff who are better informed. That said, we got where we needed to be although I think I was a sitting duck for a bit of upselling which failed to materialise.
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10 Nov 2023
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4 Nov 2023
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4 Nov 2023
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Very helpful
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7 Oct 2023
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Unfortunately the delivery was later than I expected but sole trader was very responsive and agreed to a quick refund when I wished toncancel my order
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2 Oct 2023
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Great Service
Friendly and helpful
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27 Sept 2023
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18 Sept 2023
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Good price, free delivery in UK but expensive to outlying areas like Northern Ireland, for no clear rationale other than that it is an easy revenue stream
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18 Sept 2023
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Not the cheapest. Price match would be good
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17 Sept 2023
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14 Sept 2023
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10 Sept 2023
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Ordered a pair of size 5 Birkenstocks
Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying.
They were sent back same day and refund sorted
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6 Sept 2023
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3 Sept 2023
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Shoes were really nice ,but staff could be more friendly
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