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SOLETRADERReviews

: 20,793Excellent

4.73

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Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,336 verified reviews in the last 12 months

20,793 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
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the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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 Verified review
7 months ago
unfortunately my parcels didn't arrive before I went on holiday
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 Verified review
7 months ago
By actually saying that I’ll need to pay the custom tax myself.
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 Verified review
1 year ago
Ordered some DM sandals and got two completely different shoes.
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Answer by SOLETRADER
1 year ago
Really sorry to hear that the sandals did not arrive as expected. A return has been processed and the transaction has been fully refunded. All the best, SOLETRADER
 Verified review
1 year ago
Description on website did not state these were narrow fit
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 Verified review
10 months ago
Great packing, parcel took ages but it finally arrived
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 Verified review
10 months ago
Ordered goods but my order was cancelled didn’t say why
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 Verified review
1 year ago
Wasn’t happy as had to pay for delivery and returns.
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 Verified review
1 year ago
Sent me a different colour left and right trainer !
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Answer by SOLETRADER
1 year ago
Sorry to hear that your trainers did not arrive as expected. We can see that you have returned the footwear and a full refund has been issued. We are sorry for any inconvenience caused. SOLETRADER
 Verified review
1 year ago
Unnecessarily complicated returns procedure.
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 Verified review
1 year ago
Very poor overall, wont use again
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 Verified review
1 year ago
Was sent wrong size twice
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 Verified review
5 months ago
DIDNT RECEIVE ITEM
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 Verified review
11 months ago
Shoes were dirty
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 Verified review
1 year ago
Very efficient
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 Verified review
1 year ago
Shocking!!
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 Verified review
9 months ago
Not happy
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5 months ago
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6 months ago
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7 months ago
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7 months ago
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