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SOLETRADERReviews

: 20,793Excellent

4.73

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with Buyer Protection

certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,336 verified reviews in the last 12 months

20,793 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
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the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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 Verified review
7 months ago 
by Jo W.
I bought a gift card online to be used in one of your shops but when my son went into one of your shops to buy the pair of shoes he wanted, he was told that despite the cards saying they can be used in stores, the stores' tills can't process them!
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 Verified review
9 months ago
I have bought two shoes on soletrader this being the second. The quality is poor for the price, customer service never responds to email. Generally a bad experience for me and won't be returning to place another order again
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 Verified review
1 year ago
Unbelievably appalling service considering the fault was Soletrader’s I still have not received the right pair of Toms and will never order anything from this company again!
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 Verified review
9 months ago
Girls were helpful and gave a good customer service giving me a call when they found the right size despite o left the shop due to time restriction on a Sunday late shopping
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 Verified review
7 months ago
Shoes arrived. Good. Cole Haan. One of my favourite brands. But very narrow fitting so had to send them back. Aggravating. Hopefully the refund will arrive shortly.
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 Verified review
7 months ago
Faulty/bad quality trainers, looked used. The service was awful. Send multiple emails in order to get a response. Broken box, dirty marks all over the trainers.
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Answer by SOLETRADER
7 months ago
Hello, thank you for your review. We are very sorry that there was a problem with your order. This is not up to our usual high standards. We can confirm that our Customer Service team did reply to the email sent and provided you with a free return for refund/exchange. We are sorry for the inconvenience caused Kind regards. SOLETRADER
 Verified review
1 year ago
I ordered a size 35 and got a size 38. Delivery was slow and I had to pay duty. All this for a pair of shoes I have to give away because they are way to big
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Answer by SOLETRADER
1 year ago
Sorry to hear that the wrong size has arrived. Please submit a free return in order to exchange the sandals for the correct size. All the best, SOLETRADER
 Verified review
10 months ago 
Delivery in Europe and tax’s not explained correctly when ordering had to refuse delivery.Refund took a long time to receive and still charged for delivery
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 Verified review
7 months ago
Asked for a size 7 and when I got home I had been given a size 5 , now got to go through the hassle of driving to the city for a refund / exchange
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 Verified review
1 year ago
Parcel left on the front doorstep. Was stolen. Still not had money refunded after 2 weeks and numerous ignored emails
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 Verified review
7 months ago
Ordered, in stock, ...no order confirmation, I chase the order up. We have had to cancel this order no reason given
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 Verified review
9 months ago
Waited 10 days for an order which was a birthday present, before they then emailed to say sorry it's out of stock
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 Verified review
8 months ago
I picked 3 pairs of shoes and 2 pairs didn't go up to size 10. It's not like it's an unusual size
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 Verified review
10 months ago
I have not received my parcel.. after receiving the payment. they canceled my order bloody frauds
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 Verified review
7 months ago
Paid for next day delivery on Wednesday. Arrived Saturday. Would like that fee refunded please.
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Answer by SOLETRADER
6 months ago
Hello, thank you for your review. We are very sorry that DPD delivered your order later than expected. We can confirm that the delivery charge has been refunded. Kind regards. SOLETRADER
 Verified review
11 months ago
Boots fell apart after 2 months and sent an email complaining but never got a response!
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 Verified review
7 months ago
Very quick and efficient processes, BUT you’ve sent me the incorrect size shoe :(
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Answer by SOLETRADER
7 months ago
Hello, thank you for your review. We are sorry to hear that there is a problem with your order. Please contact our Customer Service team and they will be able to help you. Kind regards. SOLETRADER
 Verified review
9 months ago
Paid for next day delivery and only half the order was shipped. Had to return
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 Verified review
9 months ago
My trainers had glue marks all over them. Poor quality control and standards.
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 Verified review
1 year ago
Returned items but was not refunded postage wnt buy from here again
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