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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Loved the choice and they had my size, quick service V happy
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28 Jun 2023
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27 Jun 2023
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This was the first time I purchased goods from Sole Trader and I wasn’t disappointed. The order arrived when they said it would. And the quality exceeded my expectations
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Answer by SOLETRADER
30 Jun 2023
Hello, thank you for your review. We are so glad you enjoyed your shopping experience with us. Kind regards. SOLETRADER
27 Jun 2023
Verified review
The staff really tried to help me, even though you didn’t have the size I needed. For this reason I ordered my trainers via the Soletrader website and tried them on at the store. The service was much better at Soletrader than Office.
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27 Jun 2023
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26 Jun 2023
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26 Jun 2023
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Fastest delivery I have had
Extremely efficient company - ordered on Monday and they were here by Wednesday.
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26 Jun 2023
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Friendly but not pushy staff. Had exactly the shoes I wanted.
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26 Jun 2023
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Received shoes quickly. I needed to make an exchange and it was easy and they do not charge for returns.
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26 Jun 2023
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In my local shop my experience on shoes and service excellent
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25 Jun 2023
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Excellent service
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25 Jun 2023
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25 Jun 2023
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24 Jun 2023
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24 Jun 2023
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The female staff member that helped was top class.
The female staff member that helped me buy a pair of smart shoes in Bluewater was fantastic. She was very relaxed and gave great advice.
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24 Jun 2023
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I done click and collect. Great service.
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24 Jun 2023
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Great
Always shop there
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23 Jun 2023
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Great service. Quick delivery and would use but from Soletrader again.
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