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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Great shoes sadly tarnished by poor packaging and damaged box. Need to pay more attention to packaging.
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29 Nov 2023
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The lady that served us was very pleasant and helpful, nothing was too much trouble.
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29 Nov 2023
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23 Nov 2023
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I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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11 Nov 2023
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Shoes and postal service not quite right...these days.
The shoes I bought were just not what they were to the online pictures which is not Soletraders fault, but I had to pay both delivery and return costs..but hey ho...the way it goes...
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10 Nov 2023
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I was forced to ship through DHL. Customer should have the choice to select any shipping companies he desires.
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10 Nov 2023
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4 Nov 2023
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4 Nov 2023
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Very helpful
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7 Oct 2023
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Unfortunately the delivery was later than I expected but sole trader was very responsive and agreed to a quick refund when I wished toncancel my order
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2 Oct 2023
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Great Service
Friendly and helpful
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28 Sept 2023
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Ladies Silver Hogan Trainers
The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver.
Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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27 Sept 2023
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25 Sept 2023
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Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
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18 Sept 2023
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Good price, free delivery in UK but expensive to outlying areas like Northern Ireland, for no clear rationale other than that it is an easy revenue stream
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