SOLETRADERReviews:
2,819 reviews in the last 12 months44,408 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
5 Nov 2023
Verified review
Good experience at Bluewater
The staff in store at Bluewater were extremely helpful and I got done what I needed to do quickly and easily.
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Answer by SOLETRADER
10 Nov 2023
Hello, thank you for your review. We are so pleased to hear that you enjoyed the great customer service provided by our store. Kind regards. SOLETRADER
12 Oct 2023
Verified review
Great service and know how at the brighton store. Not pushy but informative advise.
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4 Apr 2024
Verified review
Pleasure to shop in Bluewater store.
Ordered Flossys online for birthday gift. The Site was easy to navigate & order completed without problem.
Order status could be tracked online & shoes delivered to store very quickly.
When collecting from the Bluewater store, the staff were efficient, professional & very friendly.
The atmosphere was relaxed & it was a real pleasure to be able to engage with the staff.
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8 Nov 2023
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The you staff member who helped me buy boots as a gift for a family member. He was polite courteous well mannered and treated us with respect . The boots were beautiful and at a reasonable price but the staff member gave 100% I did not take his name but we bought Gents Wrangler Boots at around 12 ish. WELL DONE!!
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Answer by SOLETRADER
10 Nov 2023
Hello, thank you for your review. We do have some really great staff who provide a high level of customer service. Kind regards. SOLETRADER
10 Apr 2024
Verified review
Would order from Soletrader again
I was able to find the shoes I was looking for for a very competitive price. Additionally, they did a great job of keeping me informed about the delivery status, even as it came from overseas. I kept the shoes because I like them, but they had included everything needed in case I needed to do a return.
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26 Apr 2024
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I don’t think you could do better, as staff where friendly very helpful and nothing was to much trouble.
I have been looking to buy a pair of D M boots for a while on the internet and the only outlets local to me (TN 1) are at London or Ashford no mention of you, so was surprised when l saw them
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8 Feb 2024
Verified review
Good quality and value for money!
The quality is amazing with crafted leather. The shoes exterior design is what I was looking for. The only down point is that they seem to be slightly bigger than size 9 when wearing them particularly in width around sole area, otherwise I would give 5 stars.
Fast delivery
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17 Apr 2024
Verified review
Great top tip
It was a really helpful and accurate top tip to choose one size smaller than my actual size, as the Bugatti shoes I purchased clearly come up large. As a consequence the shoes are a perfect fit and are really comfortable. Great discount too, which is always a bonus.
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22 Jan 2024
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Quick and easy to order. What I ordered arrived promptly and was as expected.Price was comparative to other companies. Didn’t rate full 5 stars as after buying is where the real customer service is experienced ie any problems encountered and thankfully I had none 😊
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4 Jan 2024
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A great selection of men's shoe brands were available in store at the Castleford Freeport site. Very helpful staff, returned from the stock room with my shoe size, more than happy with the I price paid for the 3 pairs of shoes purchased.
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8 Oct 2023
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Wonderful staff member was o helpful and nothing was too much trouble for her. It was the second time I’d been in trying on numerous styles and sizes, I knew I could’ve got them cheaper online but the service offered by her was unbeatable.
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14 Jan 2024
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Ordering was easy, delivery was quicker than expected. Would have been five stars if I had not been to a store to be told they no longer sold them there. “ Not available in this store “ on the website would have saved me time and fuel.
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27 Nov 2023
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Very prompt delivery. Only bummer was that the US size 13 that ordered was a Euro size 46, rather than a 47. Would be nice if the website listed Euro sizing as well as US and UK sizing. Otherwise, the shopping experience was perfect.
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28 Nov 2023
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First purchase
This is my first purchase from Sole Trader after checking numerous websites. Receive my item after 1 week which is very fast shipment coming from UK. Item is well packed, selling price and shipping price is good, not overpriced.
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23 Dec 2023
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Superb service by Clayton. Knew the products well including alternatives when what I was after wasn’t in stock and ended up buying these and two other pairs of shoes. An asset to the company, he has a good future ahead of him.
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25 Sept 2023
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There were plenty great styles to choose from, a well-laid-out shop with space to sit and try things on. It wasn't too crowded and your staff were really pleasant and helpful, finding the boots I had requested very quickly.
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17 May 2024
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Shopping at Sole Trader.
I like Sole Trader because whenever I go there, there are always the right shoes/trainers/sandals that I need and also, at a decent price. I regularly shop at Sole trader because of this and recently bought some new sandals.
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5 Jan 2024
Verified review
10 years of feet happiness. Thank you.
All my shoes for the last 10 years have been bought in Soletrader. I think they have a great selection of brands, shoe styles and more importantly, affordability. Thank you for making my feet happy for the last 10 years.
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2 Jan 2024
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Excellent Service
The click and collect order was completed within the promised timescale and the sales assistant in the Soletrader store was very friendly and asked if I wanted to try the shoes before leaving the store, excellent service.
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21 Nov 2023
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NZ Trader
You guys are absolute stars!!! I love getting my Ipanema's from you. Even from NZ I wouldn't getting a shipment as quick as I receive yours. Awesome service that I will continue to use. Big 5 stars from me ... cheers!!!
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