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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
The box arrived incredibly battered. Dhd didn’t deliver it and said I wasn’t in. I can see anyone arriving & they have to ring for entry, so I know they hadn’t tried as I work from home and never left the house. Had to reschedule & collect from the post office. The sandal is very loose around my foot. Went all the way to Sutton and then Oxford Street store to see if they had another pair which might be a better fit. Their size 6 was baggy too. Is this a problem with the Silver leather? My sister has a tan pair in a larger size, but those fit!
I threw the box away as it was so damaged & wanted them for a wedding, so didn’t ask for my money back.
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3 Jul 2023
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26 Jun 2023
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Easy to order from the website but dispatch and delivery information was non existent. After receiving the order confirmation all went quiet for a good couple of days. The shoes got delivered and then afterwards received an email to say they’d been dispatched.
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25 Jun 2023
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24 Jun 2023
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Very good asked for different size shoes very quick
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23 Jun 2023
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21 Jun 2023
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Was sent the wrong size item however staff were helpful in store to return item
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18 Jun 2023
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No problems at all
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16 Jun 2023
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Received my order as described but as soon as I submitted my order, I received fraudulent text messages and e-mails. You need to improve the security of your customers' information.
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13 Jun 2023
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Great shop always has everything in and in a great range of sizes but do wish they’d use Evri instead of DPD to deliver
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10 Jun 2023
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9 Jun 2023
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Very easy to shop in store
Very easy, staff available and happy to help
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1 Jun 2023
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Nice shop knowledgeable staff
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1 Jun 2023
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Very good customer service and lovely shoes
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30 May 2023
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Shoes were great - DPD not so great
Shoes were great, delivery time as expected. Shame about the delivery company, I know this is out of Sole Trader's control but DPD didn't follow my instructions and just left my parcel in the lobby where parcels are regularly stolen. But hopefully companies that use will put pressure on delivery companies to follow instructions.
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30 May 2023
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27 May 2023
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The sales assistant was very helpful and patient, had good knowledge about the product.
Keep up the good job, not many stores around with good service.
PS, The MK bags nice, however too expensive ! 🙂
Thank you.
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25 May 2023
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Very helpful
Very helpful
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18 May 2023
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Have not heard back from my returns been 3 days
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14 May 2023
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Slow delivery
Decent place to shop just don’t do it last minute slow delivery
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